Table of Contents

001

Error code 1
Description Unsolicited note channel 1
Applies to: 9615
Recommended action

Error code 1
Description Time-out
Applies to: 8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, MAKO, SuperScrip
Recommended action Possible Cause:
1. Request has been sent. Time-out waiting for response or carrier was dropped. No characters were received. Time-out is typically 60 seconds.
2. Request has been sent. Time-out waiting for response or carrier was dropped. At least one character was received (ETX was never received). Time-out is typically 60 seconds.
3. EOT was received as first character after sending a NAK due to a bad response message.
Result:
No money is dispensed, screen and receipt display system unavailable.
001Triton ATM Error Codes

002

Error code 2
Description Unsolicited note channel 4
Applies to: 9615
Recommended action
002Triton ATM Error Codes

003

Error code 3
Description Unsolicited note channel 3
Applies to: 9615
Recommended action

Error code 3
Description BCD NO-ANSWER
Applies to: 8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, MAKO, SuperScrip
Recommended action Possible Cause:
Possible may be a processor or telephone hardware problem.
Results:
No money is dispensed, screen and receipt display system unavailable
003Triton ATM Error Codes

004

Error code 4
Description Unsolicited note channel 4
Applies to: 9615
Recommended action

Error code 4
Description ERROR IN MODEM DATA
Applies to: 8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, MAKO, SuperScrip
Recommended action Possible Cause:
Unexpected data received from processor in response to message.
Results:
No money is dispensed, screen and receipt display system unavailable
Can be a symptom of a bad modem or a modem not properly seated.
004Triton ATM Error Codes

005

Error code 5
Description Connect 1200 Baud then lost carrier or connection. Host hung up.
Applies to: 8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, MAKO, SuperScrip
Recommended action Possible Cause:
1. Telephone line is not dedicated. (ATM is being used with another devices connected to the line.
2. Telephone line is noisy and in general has poor quality characteristics.
3. Baud rate set to high for telephone line conditions. Change baud rate settings.
4. Modem may be defective.
Results:
No money is dispensed, screen and receipt display system unavailable.
005Triton ATM Error Codes

006

Error code 6
Description BGD NO DIAL TONE
Applies to: 8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, MAKO, SuperScrip
Recommended action Possible Cause:
1. Used up all redial attempts and got No Dial Tone for each attempt.
2. Check local telephone line for proper operation.
3. Telephone hardware problems.
Results:
No money is dispensed, screen and receipt display system unavailable.
006Triton ATM Error Codes

007

Error code 7
Description BGD – Busy
Applies to: 8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, MAKO, SuperScrip
Recommended action Possible Cause:
1. Dialed out, reached a busy signal
2. If problem persist, verify the phone number, try calling the number with a hand set to verify, work with the processor to rectify.
007Triton ATM Error Codes

008


008Triton ATM Error Codes

009

Error code 9
Description Stream feed channel 1
Applies to: 9615
Recommended action
009Triton ATM Error Codes

010

Error code 10
Description Stream feed channel 2
Applies to: 9615
Recommended action

Error code 10
Description BGD – Logon
Applies to: 8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, MAKO, SuperScrip
Recommended action
010Triton ATM Error Codes

011

Error code 11
Description Stream feed channel 3
Applies to: 9615
Recommended action

Error code 11
Description No connect
Applies to: 8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, MAKO, SuperScrip
Recommended action Possible Cause:
1. Used up all redial attempt and got Busy Signal for each attempt or No Dial Tone for each attempt.
2. Got connected and never received ENQ within time-out period (14 Seconds).
Results:
No money is dispensed, screen and receipt display system unavailable.
011Triton ATM Error Codes

012

Error code 12
Description Stream feed channel 4
Applies to: 9615
Recommended action
012Triton ATM Error Codes

013

Error code 13
Description BGD DONE GOOD
Applies to: 8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, MAKO, SuperScrip
Recommended action Possible Cause:
Communication was normal, but response header does not match request.
Results:
No money is dispensed, screen and receipt display system unavailable.
013Triton ATM Error Codes

014

Error code 14
Description BGD DONE BAD
Applies to: 8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, MAKO, SuperScrip
Recommended action Possible Cause:
1. EOT was received as first character after the first request message was sent.
2. If EOT is received on subsequent attempts, then Error Code 1 is reported
Results:
No money is dispensed, screen and receipt display system unavailable.
014Triton ATM Error Codes

015

Error code 15
Description Timeout waiting for End of Transmission EOT
Applies to: 8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, MAKO, SuperScrip
Recommended action Possible Cause:
1. EOT from processor was not received within time out period.
2. Carrier was not lost, but no EOT was received before the time-out period expired.
Results:
No money is dispensed, screen and receipt display system unavailable.
015Triton ATM Error Codes

016

Error code 16
Description Communication problem
Applies to: 8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, MAKO, SuperScrip
Recommended action
016Triton ATM Error Codes

017

Error code 17
Description Feed failure channel 1
Applies to: 9615
Recommended action

Error code 17
Description NO EOT
Applies to: 8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, MAKO, SuperScrip
Recommended action Possible Cause:
1. EOT from processor was not received within time out period.
2. Carrier was lost before receiving EOT.
Results:
No money is dispensed, screen and receipt display system unavailable.
017Triton ATM Error Codes

018

Error code 18
Description Feed failure channel 2
Applies to: 9615
Recommended action

Error code 18
Description OVERFLOW
Applies to: 8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, MAKO, SuperScrip
Recommended action Possible Cause:
Received more characters, than expected after request causing modem buffer overflow.
Results:
No money is dispensed, screen and receipt display system unavailable.
018Triton ATM Error Codes

019

Error code 19
Description Feed failure channel 3
Applies to: 9615
Recommended action
019Triton ATM Error Codes

020

Error code 20
Description Feed failure channel 4
Applies to: 9615
Recommended action
020Triton ATM Error Codes

021


021Triton ATM Error Codes

022


022Triton ATM Error Codes

023


023Triton ATM Error Codes

024


024Triton ATM Error Codes

025

Error code 25
Description Note jam before DDD channel 1
Applies to: 9615
Recommended action

025Triton ATM Error Codes

026

Error code 26
Description Note jam before DDD channel 2
Applies to: 9615
Recommended action
026Triton ATM Error Codes

027

Error code 27
Description Note jam before DDD channel 3
Applies to: 9615
Recommended action
027Triton ATM Error Codes

028

Error code 28
Description Note jam before DDD channel 4
Applies to: 9615
Recommended action
028Triton ATM Error Codes

029


029Triton ATM Error Codes

030


030Triton ATM Error Codes

031


031Triton ATM Error Codes

032

Error code 32
Description Good operation
Applies to: 8100, 9100, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, MAKO, SuperScrip
Recommended action No action required. The dispenser sends this status code when a command has been successfully executed. This status code will appear in the electronic journal as code 32 indicating the successful completion of a transaction.
032Triton ATM Error Codes

033

Error code 33
Description Feed Failure
Applies to: 9110, 9600, 9610, 9700, 9710, RL5000 (SDD), 9800, MAKO, SuperScrip
Recommended action This error is usually associated with an empty note cassette or currency that is in “unfit” condition.
1. Refill the cassette as needed.
2. Inspect the cassette and feed path for currency that is stuck together or jammed.
3. If no jam is located, remove the first note from the cassette. Purge the dispenser. Do several test dispense operations.
a. If the test dispenses are completed normally, and the return code are correct, clear all errors and place the cash dispenser in operation.
b. If the test dispenser fails again, try testing while pushing in on the cassette. If it works then, the cassettes may not staying locked in the cassettes. Determine what is causing the cassette to not stay locked in place.
4. If the currency is in “fit” condition and the error persists, consider replacing the cassette or the dispenser.

Error code 33
Description Note jammed between DDM and Exit sensor
Applies to: 9600, 9610, 9700, 9710, RL5000 (SDD), 9800, MAKO
Recommended action
033Triton ATM Error Codes

034

Error code 34
Description Mis-tracked note at feed
Applies to: 9110, 9600, 9610, 9700, 9710, RL5000 (SDD), 9800, MAKO
Recommended action This is a double detect fault. This is a double detect fault.
1. Inspect the feed path for jammed currency. Remove jammed currency.
2. Inspected both the feed sensor and the double detect sensor to ensure they are not blocked and operating correctly. Clean the sensors a needed.
3. Turn the AC power OFF for a few seconds and then back ON to power cycle and reset the cash dispenser. Clear all errors and perform several test dispenses. If the test dispenses are normal and the status clears, place the cash dispenser in service. If the error persists, replace the dispenser.

Error code 34
Description Note Jammed between DDM and Reject Sensor
Applies to: 9615
Recommended action
034Triton ATM Error Codes

035

Error code 35
Description Mis tracked note at double detect.
Applies to: 9110, 9600, 9610, 9700, 9710, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), 9800, MAKO
Recommended action This status occurs when a note arrives at the double detect without being seen by the feed sensor.
1. Inspected both the feed sensor and the double detect sensor to ensure they are not blocked and operating correctly. Clean the sensors a needed.
2. Turn the AC power OFF for a few seconds and then back ON to power cycle and reset the cash dispenser. Clear all errors and perform several test dispenses. If the test dispenses are normal and the status clears, place the cash dispenser in service. If the error persists, replace the dispenser.

Error code 35
Description Denomination Error, Cassette absent
Applies to: 9615
Recommended action
035Triton ATM Error Codes

036

Error code 36
Description Mistracked note at exit.
Applies to: 9110, 9600, 9610, 9700, 9710, RL5000 (SDD), 9800, MAKO
Recommended action This status occurs when a note is detected by the exit sensor when it should not have been. It can occur if there are notes already in the transport before the start of a transaction or if the exit sensor is blocked.
1. Verify that the diverter moves freely and is not binding. If the diverter has excessive binding or appears damaged, replace the dispenser.
2. Inspect the exit area to ensure nothing is blocking the exit sensor. Clean and verify the operation of the exit sensor. Replace the exit sensor if defective. Otherwise, replace the dispenser.
3. Turn the AC power OFF for a few seconds and then back ON to power cycle and reset the cash dispenser. Clear all errors and test the dispenser with a live transaction. It the status clears, place the cash dispenser in service. Otherwise, replace the dispenser.

Error code 36
Description Unidentified cassette code
Applies to: 9615
Recommended action
036Triton ATM Error Codes

037

Error code 37
Description Too long at exit.
Applies to: 9110, 9600, 9610, 9700, 9710, RL5000 (SDD), 9800, MAKO
Recommended action This status is reported if the exit sensor is covered for a longer that allowed time for the current notes.
1 Inspect the note transport and delivery throat make sure all belts are on track and there are no documents jammed in the transport or exit areas. Place all belts on their respective rollers and gears. Clear the jammed documents.
2. Make sure that the exit sensor is clean and operation correctly.
3. Turn the AC power OFF for a few seconds and then back ON to power cycle and reset the cash dispenser. Clear all errors and test the dispenser with a live transaction. It the status clears, place the cash dispenser in service. Otherwise, replace the dispenser.
Note, if this occurs on a Mini Mech, only during a multi note dispense, the exit sensors may have become weak. Consider sending the dispenser to repair to have new sensors installed.

Error code 37
Description Diverter 1 did not go to reject position.
Applies to: 9615
Recommended action
037Triton ATM Error Codes

038

Error code 38
Description Blocked exit
Applies to: 9110, 9600, 9610, 9700, 9710, RL5000 (SDD), 9800, MAKO
Recommended action This status appears if the exit sensor is covered or defective when the dispenser starts.
1. Inspect the note transport make sure all belts are on track and there is no currency jammed in the transport or exit areas. Place all belts on their respective rollers and gears. Clear the jammed documents.
2. Make sure that the exit sensor is clean and operation correctly.
3. Turn the AC power OFF for a few seconds and then back ON to power cycle and reset the cash dispenser. Clear all errors and test the dispenser with a live transaction. It the status clears, place the cash dispenser in service. Otherwise, replace the dispenser.

Error code 38
Description Diverter 2 did not go to reject position.
Applies to: 9615
Recommended action
038Triton ATM Error Codes

039

Error code 39
Description Too many notes
Applies to: 9110, 9600, 9610, 9700, 9710, RL5000 (SDD), 9800, MAKO
Recommended action Clean the all sensors. Verify that all sensors are operation correctly. If all sensors are operation correctly, and the error persists, replace the replace the dispenser.
039Triton ATM Error Codes

040


040Triton ATM Error Codes

041

Error code 41
Description Miscount Channel 1
Applies to: 9615
Recommended action
041Triton ATM Error Codes

042

Error code 42
Description Transport error.
Applies to: 9110, 9600, 9610, 9700, 9710, RL5000 (SDD), 9800, MAKO
Recommended action This is a timing wheel or timing wheel sensor error..
1. Inspect the dispenser to make sure all belts are on track and in good physical condition. Place all belts on their rollers and gears. If a belt displays excessive wear or damage you may be able to replace it. Otherwise, replace the dispenser.
2. Verify that the DC voltages to the dispenser are correct. Replace the power supply or dispenser DC power if either is defective.
3. Examine the timing wheel for physical defect. Make sure the electrical connections to the timing wheel sensor are secure and the time wheel sensor is clean. Replace the timing wheel or the timing wheel sensors if they are defective. Otherwise, it may be necessary to replace the dispenser.
4. Turn the AC power OFF for a few seconds and then back ON to power cycle and reset the cash dispenser. Clear all errors and test the dispenser by completing several TEST DISPENSES. If the status clears and the return code are normal place the cash dispenser in service. If these actions have no effect, replace the dispenser.

Error code 42
Description Miscount Channel 2
Applies to: 9615
Recommended action
042Triton ATM Error Codes

043

Error code 43
Description Miscount Channel 3
Applies to: 9615
Recommended action
043Triton ATM Error Codes

044

Error code 44
Description Bad Roller Profile
Applies to: 9110, 9600, 9610, 9700, 9710, RL5000 (SDD), 9800, MAKO
Recommended action This status is generated if the double detect is unable to calibrate. Probable cause for this error is a faulty or uncalibrated double detect module, or a jammed currency in the double detect.
1. Clear any jammed currency.
2. Turn the AC power OFF for a few seconds and then back ON to power cycle and reset the cash dispenser. Clear all errors and test the dispenser by completing several TEST DISPENSES. If the status clears and the return code are normal place the cash dispenser in service. If these actions have no effect, replace the dispenser.

Error code 44
Description Miscount Channel 4
Applies to: 9615
Recommended action
044Triton ATM Error Codes

045

Error code 45
Description Diverter error
Applies to: 9110, 9615, 9700, 9710, RL5000 (SDD), 9800, MAKO
Recommended action This error occurs when the diverter is in the wrong position during a dispense.
1. Inspect the feed path for any jammed notes. Remove any jammed notes.
2. Turn the AC power OFF for a few seconds and then back on to power cycle and reset the cash dispenser. Clear the error. Purge the dispenser with the purge command. Complete several live dispenses to ensure the dispenser is working correctly. If the error persists, replace the dispenser.
045Triton ATM Error Codes

046

Error code 46
Description Exit quantified
Applies to: 9110, 9615, 9700, 9710, RL5000 (SDD), 9800, MAKO
Recommended action This status appears when the count at the exit is greater than the number of documents requested.
1. A mechanical error has occurred. It may be necessary to replace the dispenser.
046Triton ATM Error Codes

047

Error code 47
Description Note missing at double detect
Applies to: 9110, 9615, 9700, 9710, RL5000 (SDD), 9800, MAKO
Recommended action This status is generated if the double detect fails to detect a document already seen by the feed sensor.
1. Inspect the transport before the double detect for jammed currency. Clear the jammed currency.
2. Turn the AC power OFF for a few seconds and then back ON to power cycle and reset the cash dispenser. Clear all errors and test the dispenser by completing several TEST DISPENSES. If the status clears and the return code are normal place the cash dispenser in service. If these actions have no effect, replace the dispenser.
047Triton ATM Error Codes

048

Error code 48
Description Reject rate exceeded.
Applies to: 8100, 9100, 9600, 9610, 9705, 9750, RL5000 (TDM), RL5000 (NMD), 9800, MAKO
Recommended action This status is generated when there are 8 rejects during the current dispense. It is usually caused by attempting to dispense currency that is unacceptable or currency that has not been properly prepared.
1. Inspect the currency for excessive wear. Remove any unacceptable currency from the cassette.
2. Inspect the feed path for jammed currency. Remove any jammed currency.
3. Clear all error and purge the dispenser using the purge command.
4. Test the dispenser by completing several test dispenses with the test dispense command. If the error clears, put the cash dispenser back in service. If these actions have no effect, replace the dispensing mechanism.

Error code 48
Description NO ANSWER
Applies to: 8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, MAKO, SuperScrip
Recommended action Possible Cause:
1. Modem response was good, but operation was not performed.
2. This is normally an internal terminal problem.
Results:
No money is dispensed, screen and receipt display system unavailable.
048Triton ATM Error Codes

049

Error code 49
Description Jam at exit
Applies to: 9110, 9600, 9610, 9700, 9710, RL5000 (SDD), 9800, MAKO
Recommended action This status is generated when exit sensor is blocked.
1 Inspect the feed path for jammed currency. Remove any jammed currency.
2. Clear all error and purge the dispenser using the purge command.
3. Clean and verify the operation of the exit sensor. Replace the exit sensor if necessary.
4. Test the dispenser by completing several test dispenses with the test dispense command. It the error clears put the cash dispenser back in service. If these actions have no effect, replace the dispensing mechanism.

Error code 49
Description Too few notes dispensed Channel 1
Applies to: 9615
Recommended action
049Triton ATM Error Codes

050

Error code 50
Description Interference recovery
Applies to: 9600, 9610, 9700, 9710, RL5000 (SDD), 9800, MAKO
Recommended action Possible damage due to static discharge
1. Check the incoming power and dispenser mechanism for proper grounding.
2. Turn the AC power OFF for a few seconds and then back ON to power cycle and reset the cash dispenser.
3. Clear all errors and test the dispenser by completing several test dispenses. If the status clears and the return code are normal place the cash dispenser in service. If these actions have no effect, replace the dispenser.

Error code 50
Description Too few notes dispensed Channel 2
Applies to: 9615
Recommended action
050Triton ATM Error Codes

051

Error code 51
Description Accountancy error
Applies to: 8100, 9100, 9110, 9600, 9610, 9700, 9710, 9705, RL5000 (SDD), RL5000 (TDM), RT2000, 9800, MAKO
Recommended action A mechanical failure has occurred. Replace the dispensing mechanism.

Error code 51
Description Too few notes dispensed Channel 3
Applies to: 9615
Recommended action
051Triton ATM Error Codes

052

Error code 52
Description RAM error
Applies to: 9110, 9600, 9610, 9700, 9710, RL5000 (SDD), 9800, MAKO
Recommended action A mechanical failure has occurred. Replace the dispensing mechanism.

Error code 52
Description Too few notes dispensed Channel 4
Applies to: 9615
Recommended action
052Triton ATM Error Codes

053

Error code 53
Description EPROM error
Applies to: 9110, 9600, 9610, 9700, 9710, RL5000 (SDD), 9800, MAKO
Recommended action A mechanical failure has occurred. Replace the dispensing mechanism.
053Triton ATM Error Codes

054

Error code 54
Description Operation time-out
Applies to: 9110, 9600, 9610, 9700, 9710, RL5000 (SDD), 9800, MAKO
Recommended action 1. Check the incoming power and dispenser mechanism for proper grounding.
2. Turn the AC power OFF for a few seconds and then back ON to power cycle and reset the cash dispenser.
3. Clear all errors and test the dispenser by completing several test dispenses. If the status clears and the return code are normal place the cash dispenser in service. If these actions have no effect, replace the dispenser
054Triton ATM Error Codes

055

Error code 55
Description RAM corruption
Applies to: 9110, 9600, 9610, 9700, 9710, RL5000 (SDD), 9800, MAKO
Recommended action A mechanical failure has occurred. Replace the dispensing mechanism.
055Triton ATM Error Codes

056

Error code 56
Description Link error
Applies to: 9110, 9600, 9610, 9700, 9710, RL5000 (SDD), 9800, MAKO
Recommended action 1. Configuration jumpers may have been changed. Inspect jumper block LK5 on the dispenser main board. There should be no jumpers installed.
2. Turn the AC power OFF for a few seconds and then back ON to power cycle and reset the cash dispenser.
3. If the problem persists, replace the dispensing mechanism
056Triton ATM Error Codes

057

Error code 57
Description Invalid data command
Applies to: 9615, 9800, 9840, 9850
Recommended action Reset the ATM. If error occurs again it may be necessary to replace the dispensing mechanism or main board assembly.
057Triton ATM Error Codes

058

Error code 58
Description Too many notes dispensed
Applies to: 9615, 9800, 9840, 9850
Recommended action
058Triton ATM Error Codes

059

Error code 59
Description Timing wheel error
Applies to: 9615, 9800
Recommended action
059Triton ATM Error Codes

060

Error code 60
Description Counting sensor blocked
Applies to: 9615, 9800, 9840, 9850
Recommended action Verify the correct operation of each sensor in the transport path.
060Triton ATM Error Codes

061

Error code 61
Description Loss of power during payment or purge
Applies to: 9615, 9800, 9840, 9850
Recommended action Reset the ATM. Perform required audit of the cash. Place the machine into service.
061Triton ATM Error Codes

062

Error code 62
Description Loss of power during payment
Applies to: 9615, 9800, 9840, 9850
Recommended action Reset the ATM. Perform required audit of the cash. Place the machine into service.
062Triton ATM Error Codes

063

Error code 63
Description RAM error
Applies to: 9615, 9800, 9840, 9850
Recommended action Reset the ATM. Perform several test dispenses. If they are normal, place the ATM into service. If the error occurs again, it may be necessary to replace the dispenser main board assembly
063Triton ATM Error Codes

064

Error code 64
Description Damaged USART
Applies to: 9615, 9800, 9840, 9850
Recommended action The dispenser main board assembly will need to be replaced.
064Triton ATM Error Codes

065

Error code 65
Description Cassettes Shuffled.
Applies to: 9615, 9840, 9850
Recommended action

Error code 65
Description Processor not communicating with the modem correctly
Applies to: 8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, MAKO, SuperScrip
Recommended action Possible Cause:
This is normally a terminal problem. The modem or the main board may cause the problem.
Results:
No money is dispensed, screen and receipt display system unavailable.
065Triton ATM Error Codes

066

Error code 66
Description Ram Access Error
Applies to: 9615, 9800, 9840, 9850
Recommended action
066Triton ATM Error Codes

067

Error code 67
Description Diverter 1 not energized at start
Applies to: 9615, 9800, 9840, 9850
Recommended action
067Triton ATM Error Codes

068

Error code 68
Description Diverter 1 in wrong position at start
Applies to: 9615, 9800, 9840, 9850
Recommended action
068Triton ATM Error Codes

069

Error code 69
Description Diverter 2 did not go to reject position
Applies to: 9615, 9800, 9840, 9850
Recommended action
069Triton ATM Error Codes

070

Error code 70
Description Diverter 2 did not go to payment position
Applies to: 9615, 9800, 9840, 9850
Recommended action
070Triton ATM Error Codes

071

Error code 71
Description Diverter 2 did not energize
Applies to: 9615, 9800, 9840, 9850
Recommended action
071Triton ATM Error Codes

072


072Triton ATM Error Codes

073

Error code 73
Description Diverter 2 in wrong position at start
Applies to: 9615, 9800, 9840, 9850
Recommended action
073Triton ATM Error Codes

074


074Triton ATM Error Codes

075

Error code 75
Description Aborting download of journal entries
Applies to: 9600, 9610, 9615, 9640, 9650, 9800, 9840, 9850, MAKO, SuperScrip
Recommended action
075Triton ATM Error Codes

076

Error code 76
Description Communications error with EJ
Applies to: 8100, 9100, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, MAKO, SuperScrip
Recommended action
076Triton ATM Error Codes

077


077Triton ATM Error Codes

078

Error code 78
Description Reject Box filled
Applies to: 9615, 9800, 9840, 9850
Recommended action
078Triton ATM Error Codes

079

Error code 79
Description Reject Box Absent
Applies to: 9615, 9800, 9840, 9850
Recommended action
079Triton ATM Error Codes

080

Error code 80
Description No Cassette in feed channel (test dispense)
Applies to: 9615, 9800, 9840, 9850
Recommended action
080Triton ATM Error Codes

081

Error code 81
Description Dispenser Time out (approx. 2 min.
Applies to: 9615, 9800, 9840, 9850
Recommended action
081Triton ATM Error Codes

082

Error code 82
Description Purge did not occur before first dispense
Applies to: 9615, 9800, 9840, 9850
Recommended action
082Triton ATM Error Codes

083

Error code 83
Description LVDT double detect out of tolerance
Applies to: 9615, 9800, 9840, 9850
Recommended action
083Triton ATM Error Codes

084

Error code 84
Description Purge error following dispense error
Applies to: 9615, 9800, 9840, 9850
Recommended action
084Triton ATM Error Codes

085


085Triton ATM Error Codes

086


086Triton ATM Error Codes

087


087Triton ATM Error Codes

088


088Triton ATM Error Codes

089

Error code 89
Description Unexpected Note at Exit
Applies to: RT2000
Recommended action The sensors in the extension see a note that was not seen by the previous sensors in the body of the TDM.
1. Inspect for jams or blockage in the extension. Ensure the extension is closed properly.
2. If the error clears put the Cash Dispenser into service. Otherwise, replace the dispensing mechanism.
Note: Dispenser Status (Click Counts) should be run and available before contacting Tech Support
089Triton ATM Error Codes

090

Error code 90
Description Reject Box Absent
Applies to: 9615, 9840, 9850
Recommended action Check for presence of Reject Box. Inspect and verify the operation of the Reject Box present sensor. Reject Box or reject Box present sensor may be damaged. Possible wiring, connection or main board problem.
090Triton ATM Error Codes

091

Error code 91
Description Dispense sensor failure
Applies to: 9615, 9800, 9840, 9850
Recommended action
091Triton ATM Error Codes

092

Error code 92
Description Error in last dispense
Applies to: 9615, 9800, 9840, 9850
Recommended action
092Triton ATM Error Codes

093

Error code 93
Description Error in double detect
Applies to: 9615, 9800, 9840, 9850
Recommended action
093Triton ATM Error Codes

094

Error code 94
Description Dispenser purge failed on power up
Applies to: 9615, 9800, 9840, 9850
Recommended action
094Triton ATM Error Codes

095

Error code 95
Description Multiple cassettes of the same type installed
Applies to: 9615, 9640, 9650, 9750, RL5000 (NMD), FT5000, 9800, 9840
Recommended action This is a multi-cassette dispenser error.
1. Verify that there is only one of each type of cassette installed in the dispensing mechanism.
2. If two or more of the same type cassette are installed, inject a new cassette ID into one of the cassettes that is different from the other cassette.
095Triton ATM Error Codes

096

Error code 96
Description Extension Cable Error
Applies to: RT2000
Recommended action The Extension has four sensors that detect when the extension is not closed. One or more of the four are reporting it is opened.
1. Open the extension. Inspect the four clips.
2. Close the extension ensuring all four clips seat fully.
3. If you are still unable to clear the error, replace the dispensing mechanism.
Note: Dispenser Status (Click Counts) should be run and available before contacting Tech Support
096Triton ATM Error Codes

097

Error code 97
Description Extension exit trailing edge timeout
Applies to: RT2000
Recommended action The leading edge of the note made it to the extension exit sensor in the allotted time, but the trailing edge of the note did not clear the exit sensor in the allotted time.
1. Inspect for jams or blockage stopping the note from clearing the exit of the extension.
2. If the error clears put the Cash Dispenser into service. Otherwise, replace the dispensing mechanism.
Note: Dispenser Status (Click Counts) should be run and available before contacting Tech Support
097Triton ATM Error Codes

098

Error code 98
Description Extension exit timeout
Applies to: RT2000
Recommended action The leading edge of the note made it to the first set of sensors in the extension (skew sensors), but the second set of sensors (exit sensors) did not detect the note in the allotted time,.
1. Inspect for jams or blockage stopping the note from making it to the exit sensors.
2. Ensure the access panel is fully closed. Inspect the extension pinch rollers to ensure all are making contact with their matching drive roller.
3. If the error clears put the Cash Dispenser into service. Otherwise, replace the dispensing mechanism.
Note: Dispenser Status (Click Counts) should be run and available before contacting Tech Support

098Triton ATM Error Codes

099

Error code 99
Description Extension Skew detected
Applies to: RT2000
Recommended action The leading edge of the note made it to the extension exit sensor in the allotted time, but the trailing edge of the note did not clear the exit sensor in the allotted time.
1. Inspect for jams or blockage stopping the note from clearing the exit of the extension.
2. If the error clears put the Cash Dispenser into service. Otherwise, replace the dispensing mechanism.
Note: Dispenser Status (Click Counts) should be run and available before contacting Tech Support
099Triton ATM Error Codes

100

Error code 100
Description Good operation
Applies to: 8100, 9100, 9705, RL5000 (TDM)
Recommended action No Action Necessary. The dispenser sends this status code when a command has been successfully executed. This status code will appear in the electronic journal as code 32 or 100 indicating the successful completion of a transaction.

Error code 100
Description Trailing edge time-out at extension entrance
Applies to: RT2000
Recommended action

Error code 100
Description Time-Out - Request has been sent, time-out waiting for response
Applies to: RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000
Recommended action Possible Cause:
1. Request has been sent. Time-out waiting for response or carrier was dropped. No characters were received. Time-out is typically 60 seconds.
2. Request has been sent. Time-out waiting for response or carrier was dropped. At least one character was received (ETX was never received). Time-out is typically 60 seconds.
3. EOT was received as first character after sending a NAK due to a bad response message.
Result:
No money is dispensed, screen and receipt display system unavailable.
100Triton ATM Error Codes

101

Error code 101
Description 2-second timeout waiting for pick. (Feed failure).
Applies to: 8100, 9100, 9705, RL5000 (TDM), RT2000
Recommended action This error is usually associated with “”unfit”” currency or an empty cassette.
1. Refill the cassette as needed.
2. Inspect the feed path for currency that is stuck together or jammed. If no jams are found, remove the note closest the pick rollers in the cassette.
3. Inspect the detent clips (the clips that hold the cassette in place). Cracked or broken clips should be replaced
4. Install the cassette. Purge the dispensing mechanism with the PURGE command from the DIAGNOSTICS function. Test the TDM-100 by completing several Test Dispenses. If the error clears, put the cash dispenser in service.
5. If the currency is in “”fit”” condition and the error condition persists, consider replacing the note cassette or the dispensing mechanism.
Note: Dispenser Status (Click Counts) should be run and available before contacting Tech Support

Error code 101
Description No-Connect
Applies to: RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000
Recommended action Possible Cause:
1. Used up all redial attempt and got Busy Signal for each attempt or No Dial Tone for each attempt.
2. Got connected and never received ENQ within time-out period (14 Seconds).
Results:
No money is dispensed, screen and receipt display system unavailable.
101Triton ATM Error Codes

102

Error code 102
Description Timeout at Exit Sensor
Applies to: 8100, 9100, 9705, RL5000 (TDM), RT2000
Recommended action 1. Inspect for jammed currency in the feed path and at the Exit sensor. Remove any jammed currency.
2. Purge the dispenser using the purge command. Test the dispensing mechanism by completing several Test Dispenses.
3. If the error clears put the Cash Dispenser into service. Otherwise, replace the dispensing mechanism.
Note: Dispenser Status (Click Counts) should be run and available before contacting Tech Support
102Triton ATM Error Codes

103

Error code 103
Description No-Answer
Applies to: RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000
Recommended action Possible Cause:
Possible may be a processor or telephone hardware problem.
Results:
No money is dispensed, screen and receipt display system unavailable
103Triton ATM Error Codes

104

Error code 104
Description Unable to clear width sensor.
Applies to: 8100, 9100, 9705, RL5000 (TDM), RT2000
Recommended action Remove the cassette and inspect for jammed currency in the width sensor and at the output of the cassette. The width sensor may be dirty. Clean the width sensor with compressed air. Purge the dispenser using the purge command. Test the dispensing mechanism by completing several test dispenses. If the error does not occur again, put the cash dispenser in service. If the error persists in may be necessary to replace either the cassette or dispensing mechanism.
Note: Dispenser Status (Click Counts) should be run and available before contacting Tech Support
104Triton ATM Error Codes

105

Error code 105
Description Insufficient notes to learn from
Applies to: 8100, 9100, 9705, RL5000 (TDM), RT2000
Recommended action There may be an insufficient number of notes in the cassette to complete the requested “learn note thickness” command. Put more currency in the cassette and repeat the “learn note thickness” command.
Note: Dispenser Status (Click Counts) should be run and available before contacting Tech Support

Error code 105
Description No EOT
Applies to: RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000
Recommended action Possible Cause:
1. EOT from processor was not received within time out period.
2. Carrier was lost before receiving EOT.
Results:
No money is dispensed, screen and receipt display system unavailable.
105Triton ATM Error Codes

106

Error code 106
Description FIFO error
Applies to: 8100, 9100, 9705, RL5000 (TDM), RT2000
Recommended action The dispensing mechanism may have corrupt software. Reset the cash dispenser. Purge the dispenser using the purge command. Test the dispensing mechanism by completing several test dispenses. If the error clears put the cash dispenser into service. If the error persists, replace the dispensing mechanism.
Note: Dispenser Status (Click Counts) should be run and available before contacting Tech Support
106Triton ATM Error Codes

107

Error code 107
Description Time out waiting for FIFO
Applies to: 8100, 9100, 9705, RL5000 (TDM), RT2000
Recommended action

Error code 107
Description User Cancelled Transaction
Applies to: RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000
Recommended action The Customer has terminated the transaction prior to the approval command being sent
This is a notification, not an error.
107Triton ATM Error Codes

108

Error code 108
Description Unexpected note at double detect, width sensor did not detect note
Applies to: 8100, 9100, 9705, RL5000 (TDM), RT2000
Recommended action A note has been detected in the double detect sensor without being detected at the width sensor first.
1. Inspect the dispensing mechanism for of damaged components or broken wires.
2. Remove the cassette and visually inspect for loose or disconnected connectors on both the upper and lower width sensor printed circuit boards.
3. Ensure the ATM is mounted on a hard steady surface. Vibrations can cause this error.
4. If there is no visible damage and the connectors are attached to the sensor boards the best course of action is to replace the dispensing mechanism.
Note: Dispenser Status (Click Counts) should be run and available before contacting Tech Support

Error code 108
Description No response
Applies to: RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000
Recommended action Request was sent but no response received after the specified time (60 seconds).
See 100
108Triton ATM Error Codes

109

Error code 109
Description Time-out at Exit sensor
Applies to: 8100, 9100, 9705, RL5000 (TDM), RT2000
Recommended action 1. Inspect for jammed currency in the feed path and at the Exit sensor. Remove any jammed currency.
2. Purge the dispenser using the purge command. Test the dispensing mechanism by completing several Test Dispenses.
3. If the error clears put the Cash Dispenser into service. Otherwise, replace the dispensing mechanism.
Note: Dispenser Status (Click Counts) should be run and available before contacting Tech Support

Error code 109
Description No ENQ
Applies to: RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000
Recommended action Negotiation with host was complete, but no ENQ was received. (Dial-up protocol only).
109Triton ATM Error Codes

110

Error code 110
Description Trailing edge time-out at exit.
Applies to: 8100, 9100, 9705, RL5000 (TDM), RT2000
Recommended action 1. Inspect for jammed Currency in the feed path and at the Exit sensor. Remove any jammed currency.
2. Purge the dispenser using the purge command.
3. Test the dispensing mechanism by completing several test dispenses.
4. If the error clears put the cash dispenser into service. If the error persists, replace the dispensing mechanism.
Note: Dispenser Status (Click Counts) should be run and available before contacting Tech Support

Error code 110
Description Invalid response
Applies to: RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000
Recommended action Request was sent but invalid data was received while waiting for the beginning of a response (STX).
110Triton ATM Error Codes

111

Error code 111
Description Diverter timeout
Applies to: 8100, 9100, 9705, RL5000 (TDM), RT2000
Recommended action Inspect for jammed currency at the diverter. Remove jammed currency.
2. Verify that all access panels are closed and secured. Clear the error. Test the dispenser by completing several test dispenses.
3. If the error clears, put the cash dispenser in service.
4. Verify clearance at the diverter. If the test dispenses pass, but the error returns upon live dispenses, do dispenses with the vault door open. If it works with the door open, remove obstruction causing the diverter to contact the vault door.
5. If these actions have no effect on dispenser operation, replace the dispenser mechanism.
Note: Dispenser Status (Click Counts) should be run and available before contacting Tech Support
111Triton ATM Error Codes

112

Error code 112
Description Timeout waiting for leading edge at reject
Applies to: 8100, 9100, 9705, RL5000 (TDM), RT2000
Recommended action A note that was expected to be seen at reject sensor was not detected at the reject sensor.
1. Inspect for jammed currency in the transport path between the width sensors and the reject sensor. Remove jammed currency.
2. Verify that all access panels are closed and secured. Clear the error. Test the dispenser by completing several test dispenses.
3. Verify clearance at the diverter. If the test dispenses pass, but the error returns upon live dispenses, do dispenses with the vault door open. If it works with the door open, remove obstruction causing the diverter to contact the vault door.
4. If the error clears, put the cash dispenser in service.
5. If these actions have no effect on dispenser operation, replace the dispenser mechanism.
Note: Dispenser Status (Click Counts) should be run and available before contacting Tech Support

Error code 112
Description Invalid LRC
Applies to: RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000
Recommended action The LRC received in response was not valid.
Possible Cause:
There is an error with the Terminal ID or Comm Header.
1. Verify the Terminal ID and Comm Header with the processor.
2. Bring up the section for entering the Terminal ID and Comm Header, hit clear, then re-enter the Terminal ID and Comm Header.
112Triton ATM Error Codes

113

Error code 113
Description Timeout waiting for trailing edge at reject
Applies to: 8100, 9100, 9705, RL5000 (TDM), RT2000
Recommended action 1. Inspect for a jammed currency in the reject sensor.
2. Verify that all access panels are closed and secured. Ensure the reject bin is empty, or that there is enough room for the rejects and test notes to fall into the reject bin. Reset the cash dispenser. Clear the error. Test the dispenser by completing several test dispenses.
3. If the error clears, put the cash dispenser in service.
4. If these actions have no effect on dispenser operation, replace the dispenser mechanism.
Note: Dispenser Status (Click Counts) should be run and available before contacting Tech Support

Error code 113
Description Response format error
Applies to: RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000
Recommended action A response was received, the LRC was validated, but an error in the response format was found.
Possible Cause:
The processor is send data not correct for the modem ATM.
1. Verify the terminal type with the processor.
2. Verify the terminal configuration with the processor.
113Triton ATM Error Codes

114

Error code 114
Description Exit blocked during purge
Applies to: 8100, 9100, 9705, RL5000 (TDM), RT2000
Recommended action 1. Inspect the dispensing mechanism for jammed currency at the exit sensor. Clear any jammed currency.
2. Clean the exit sensor using a soft brush and a vacuum cleaner. Reset the cash dispenser. Clear the error.
3. Test the dispenser by completing several test dispenses.
4. If the error clears, put the cash dispenser in service.
5. If these actions have no effect on dispenser operation, replace the dispenser mechanism.
Note: Dispenser Status (Click Counts) should be run and available before contacting Tech Support
114Triton ATM Error Codes

115

Error code 115
Description Diverter timeout on purge
Applies to: 8100, 9100, 9705, RL5000 (TDM), RT2000
Recommended action 1. Inspect the dispensing mechanism for jammed currency at the diverter. Clear any jammed currency.
2. Make sure the shelf that the dispenser is mounted on is level and seated at all four corners.
3 Make sure the diverter moves freely.
4. Reset the cash dispenser. Clear the error.
5. Test the dispenser by completing several test dispenses. If the error clears, put the cash dispenser in service.
6. If these actions have no effect on dispenser operation, replace the dispenser mechanism.
Note: Dispenser Status (Click Counts) should be run and available before contacting Tech Support
115Triton ATM Error Codes

116

Error code 116
Description Motor Fault
Applies to: 8100, 9100, 9705, RL5000 (TDM), RT2000
Recommended action 1. Inspect for jammed currency in the feed path and at the Exit sensor. Remove any jammed currency.
2. Purge the dispenser using the purge command. Test the dispensing mechanism by completing several Test Dispenses.
3. If the error clears put the Cash Dispenser into service. Otherwise, replace the dispensing mechanism.
Note: Dispenser Status (Click Counts) should be run and available before contacting Tech Support
116Triton ATM Error Codes

117

Error code 117
Description Timeout waiting for note to divert
Applies to: 8100, 9100, 9705, RL5000 (TDM), RT2000
Recommended action
117Triton ATM Error Codes

118

Error code 118
Description Exit sensor blocked on start of dispense or learn
Applies to: 8100, 9100, 9705, RL5000 (TDM), RT2000
Recommended action 1. Inspect for jammed currency at the Exit. Remove jammed currency.
2. Verify that all access panels are closed and secured.
3. Use a soft brush and vacuum cleaner to clean the exit sensor.
4. Clear the error. Test the dispenser by completing several test dispenses.
5. If the error clears, put the cash dispenser in service.
6. If these actions have no effect on dispenser operation, replace the dispenser mechanism.
Note: Dispenser Status (Click Counts) should be run and available before contacting Tech Support
118Triton ATM Error Codes

119

Error code 119
Description Diverter in dispense position on start of dispense or learn
Applies to: 8100, 9100, 9705, RL5000 (TDM), RT2000
Recommended action 1. Inspect for jammed currency at the Diverter. Remove jammed currency.
2. Check the operation of the diverter solenoid.
3. Verify that all access panels are closed and secured. Clear the error. Test the dispenser by completing several test dispenses.
4. If the error clears, put the cash dispenser in service.
5. If these actions have no effect on dispenser operation, replace the dispenser mechanism.
Note: Dispenser Status (Click Counts) should be run and available before contacting Tech Support
119Triton ATM Error Codes

120


120Triton ATM Error Codes

121

Error code 121
Description Note cassette not present
Applies to: 9100, RL5000, RT2000
Recommended action
121Triton ATM Error Codes

122

Error code 122
Description Unexpected note at exit
Applies to: 8100, 9100, 9705, RL5000 (TDM), RT2000
Recommended action 1. Purge the dispenser using the purge command from diagnostic menu.
2. Test the dispenser by completing several test dispenses. If the error clears, put the cash dispenser in service.
3. If these actions have no effect on dispenser operation, replace the dispenser mechanism and/or the note cassette.
Note: Dispenser Status (Click Counts) should be run and available before contacting Tech Support
122Triton ATM Error Codes

123

Error code 123
Description Hardware Error
Applies to: 8100, 9100, 9705, RL5000 (TDM), RT2000
Recommended action 1. Purge the dispenser using the purge command from diagnostic menu.
2. Test the dispenser by completing several test dispenses. If the error clears, put the cash dispenser in service.
3. If these actions have no effect on dispenser operation, print a dispenser status report, scan the click count history, starting at the bottom. Find the first occurrence of “116”. The next entry, below 116 is the Hardware Status. Look up the definition on the Hardware Status listing.
4. If problems still persist, replace the dispenser mechanism and/or the note cassette.
Note: Dispenser Status (Click Counts) should be run and available before contacting Tech Support
123Triton ATM Error Codes

124

Error code 124
Description Diverter moved to exit position during reject purge
Applies to: 8100, 9100, 9705, RL5000 (TDM), RT2000
Recommended action 1. Inspect for a currency jam at the diverter.
2. Verify that the diverter moves freely.
3. Test the dispenser by completing several test dispenses.
4. If the error clears, put the cash dispenser in service.
5. If these actions have no effect on dispenser operation, replace the dispenser mechanism.
Note: Dispenser Status (Click Counts) should be run and available before contacting Tech Support
124Triton ATM Error Codes

125

Error code 125
Description Initial status check failed
Applies to: 8100, 9100, 9705, RL5000 (TDM), RT2000
Recommended action 1. Reset the cash dispenser. Clear the error.
2. If the error persists replace the dispensing mechanism.
Note: Dispenser Status (Click Counts) should be run and available before contacting Tech Support
125Triton ATM Error Codes

126

Error code 126
Description Diverter moved to reject position during dispense
Applies to: 8100, 9100, 9705, RL5000 (TDM), RT2000
Recommended action Inspect for a note jam at the diverter. Verify that the diverter moves freely. Test the dispenser by completing several test dispenses. If the error clears, put the cash dispenser in service. If these actions have no effect on dispenser operation, replace the dispenser mechanism.
Note: Dispenser Status (Click Counts) should be run and available before contacting Tech Support
126Triton ATM Error Codes

127

Error code 127
Description Jam in TDM extension
Applies to: RT2000
Recommended action 1. Inspect for a currency jam at in the extension.
2. Test the dispenser by completing several test dispenses.
3. If the error clears, put the cash dispenser in service.
4. If these actions have no effect on dispenser operation, replace the dispenser mechanism.
Note: Dispenser Status (Click Counts) should be run and available before contacting Tech Support
127Triton ATM Error Codes

128

Error code 128
Description Error in reply from the dispenser mechanism
Applies to: 8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000 RT2000, 9800, 9840, 9850, MAKO
Recommended action 1. Verify that the power supply is operating and the DC voltages being supplied to the main board and dispenser are correct. Seat connectors or replace the power supply as needed.
2. Verify that main board to electronic journal and the electronic journal to dispenser cables securely seated at both ends of the cable. The cables may be defective.
3. Other components that may cause this error are the main board or the dispensing mechanism.
128Triton ATM Error Codes

129

Error code 129
Description No response from the dispenser mechanism
Applies to: 8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000 RT2000, 9800, 9840, 9850, MAKO
Recommended action 1. Verify that the power supply is operating and the DC voltages being supplied to the main board and dispenser are correct. Seat connectors or replace the power supply as needed.
2. Verify that main board to electronic journal and the electronic journal to dispenser cables securely seated at both ends of the cable. The cables may be defective.
3. Other components that may cause this error are the main board or the dispensing mechanism.
129Triton ATM Error Codes

130

Error code 130
Description Command not acknowledged by the dispenser mechanism
Applies to: 8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000 RT2000, 9800, 9840, 9850, MAKO
Recommended action 1. Verify that the power supply is operating and the DC voltages being supplied to the main board and dispenser are correct. Seat connectors or replace the power supply as needed.
2. Verify that main board to electronic journal and the electronic journal to dispenser cables securely seated at both ends of the cable. The cables may be defective.
3. Other components that may cause this error are the main board or the dispensing mechanism.
130Triton ATM Error Codes

131

Error code 131
Description CTS (Clear To Send) line from the dispenser is not active.
Applies to: 8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000 RT2000, 9800, 9840, 9850, MAKO
Recommended action 1. Verify that the power supply is operating and the DC voltages being supplied to the main board and dispenser are correct. Seat connectors or replace the power supply as needed.
2. Verify that main board to electronic journal and the electronic journal to dispenser cables securely seated at both ends of the cable. The cables may be defective.
3. Other components that may cause this error are the main board or the dispensing mechanism.
131Triton ATM Error Codes

132

Error code 132
Description Status reports bad double detect in last dispense
Applies to: 8100, 9100, 9110, 9610, 9615, 9700, 9710, 9705, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, MAKO
Recommended action 1. Remove the cassette and inspect the dispenser’s feed path for jammed currency and other debris in the double detect assembly. Replace the cassette.
2. Reset the Cash Dispenser by turning OFF the AC power switch for a few seconds and switching it back ON. Clear the error. Purge the dispenser using PURGE command. Complete several Test Dispenses to verify correct operation.
3. If the problem persists, replace the dispensing mechanism.
132Triton ATM Error Codes

133

Error code 133
Description +5 VDC not present on carrier detect
Applies to: 8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850, MAKO, SuperScrip
Recommended action 1. Verify that the power supply is operating and the DC voltages being supplied to the main board and dispenser are correct. Seat connectors or replace the power supply as needed. 2. Verify that main board to electronic journal and the electronic journal to dispenser cables securely seated at both ends of the cable. The cables may be defective. 3. Other components that may cause this error are the main board or the dispensing mechanism.
133Triton ATM Error Codes

134

Error code 134
Description Exit blocked as reported by status check
Applies to: 8100, 9100, 9110, 9610, 9615, 9700, 9710, 9705, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, MAKO
Recommended action 1. Inspect the feed path and exit sensor for jammed currency and broken components. The exit sensor may be dirty. Clean as needed with soft brush and vacuum cleaner.
2. Reset the cash dispenser by turning OFF the AC power switch for a few seconds and switching it back ON. Clear the error. Purge the dispenser with the purge command. Verify correct operation with a live transaction.
3. If the problem persists, replace the dispensing mechanism.
134Triton ATM Error Codes

135

Error code 135
Description Feed sensor blocked as reported by status check
Applies to: 8100, 9100, 9110, 9610, 9615, 9700, 9710, 9705, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, MAKO
Recommended action 1. Inspect the feed path and Feed sensors for jammed currency and broken components. The feed sensors may be dirty. Clean as needed with soft brush and vacuum cleaner.
2. Reset the Cash Dispenser by turning OFF the AC power switch for a few seconds and switching it back ON. Clear the error. Purge the dispenser with the purge command.
3. Complete several test dispenses to verify correct operation. If the problem persists, replace the dispensing mechanism.
135Triton ATM Error Codes

136

Error code 136
Description Modem initialization failed
Applies to: 8100, 9100, 9110, 9600, 9610, 9615, 9700, 9710, 9705, 9750, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, MAKO, SuperScrip
Recommended action 1. Reset the Cash Dispenser by turning OFF the AC power switch for a few seconds and switching it back ON.
2. If the problem persists, remove the main board and replace the modem.
3. If replacing the modem does not correct the problem, replace the main board.
136Triton ATM Error Codes

137

Error code 137
Description Print failure to journal
Applies to: 9500
Recommended action
137Triton ATM Error Codes

138

Error code 138
Description Printer failed while printing to the receipt printer
Applies to: 8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850, MAKO, SuperScrip
Recommended action 1. Verify that there is paper in the printer. Replenish paper as needed. Refer to Section 5 of the RL5000 Service Manual or the RL5000 Quick Reference Guide for instructions.
2. Release the printer locking screw. Open the printer support bracket and verify that there are no jams in the printer or the paper path. Verify the blue lever on the left side of the printer in the print position.
3. Inspect the cable supplying DC power from the power supply to the printer. Make sure it is connected to CN1 on the printer control board. Verify that all DC voltages applied to the printer control board are correct. If the voltages are not within tolerance, the cable or power supply may be defective.
4. Inspect the printer data cable for damage. Make sure it is seated at the main board and at the printer control board at CN6.
5. Inspect the cables connected to CN2, CN3, CN4, and CN5. Make sure they are seated at the printer control board and not damaged.
6. If the voltages are correct, and the cables are undamaged and correctly connected, causes of this error may be a defective cable, a defective printer, printer control board, or the main board.
138Triton ATM Error Codes

139

Error code 139
Description Printer controller not responding to commands
Applies to: 8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850, MAKO, SuperScrip
Recommended action 1. Verify that there is paper in the printer. Replenish paper as needed. Refer to the appropriate Service Manual or Quick Reference Guide for instructions.
2. On all models other then 96XX, Release the printer locking screw. Open the printer support bracket and verify that there are no jams in the printer or the paper path. Verify the blue lever on the left side of the printer in the print position.
3. Inspect the cable supplying DC power from the power supply to the printer. Make sure it is connected to CN1 on the printer control board. Verify that all DC voltages applied to the printer control board are correct. If the voltages are not within tolerance, the cable or power supply may be defective.
4. Inspect the printer data cable for damage. Make sure it is seated at the main board and at the printer control board at CN6.
5. Inspect the cables connected to CN2, CN3, CN4, and CN5. Make sure they are seated at the printer control board and not damaged.
6. If the voltages are correct, and the cables are undamaged and correctly connected, causes of this error may be a defective cable, a defective printer, printer control board, or the main board.
7. On 96XX models, open the printer access latch and inspect for jams and blockage.
8. . Inspect the cable supplying DC power from the power supply to the printer. Make sure it is connected to CN1 on the printer control board. Verify that all DC voltages applied to the printer control board are correct. If the voltages are not within tolerance, the cable or power supply may be defective.
9. Verify all connections to the printer controller.
10. Inspect the printer data cable for damage. Make sure it is seated at both the printer controller and the keypad - SPED board – Visa EPP jumper board.
11. If the voltages are correct, and the cables are undamaged and correctly connected, causes of this error may be a defective cable, a defective printer, printer control board, or the main board.
139Triton ATM Error Codes

140

Error code 140
Description Time-out waiting for printer to be ready
Applies to: 8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850, MAKO, SuperScrip
Recommended action 1. Verify that there is paper in the printer. Replenish paper as needed. Refer to Section 5 of the RL5000 Service Manual or the RL5000 Quick Reference Guide for instructions.
2. Release the printer locking screw. Open the printer support bracket and verify that there are no jams in the printer or the paper path. Verify the blue lever on the left side of the printer in the print position.
3. Inspect the cable supplying DC power from the power supply to the printer. Make sure it is connected to CN1 on the printer control board. Verify that all DC voltages applied to the printer control board are correct. If the voltages are not within tolerance, the cable or power supply may be defective.
4. Inspect the printer data cable for damage. Make sure it is seated at the main board and at the printer control board at CN6.
5. Inspect the cables connected to CN2, CN3, CN4, and CN5. Make sure they are seated at the printer control board and not damaged.
6. If the voltages are correct, and the cables are undamaged and correctly connected, causes of this error may be a defective cable, a defective printer, printer control board, or the main board.
140Triton ATM Error Codes

141

Error code 141
Description Paper jam reported by the controller during status check.
Applies to: 8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850, MAKO, SuperScrip
Recommended action 1. Release the printer locking screw. Open the printer support bracket and verify that there are no jams in the printer or the paper path. Verify the blue lever on the left side of the printer in the print position.
2. Release the printer locking screw. Open the printer support bracket and verify that there are no jams in the printer or the paper path. Verify the blue lever on the left side of the printer in the print position.
3. Inspect the cable supplying DC power from the power supply to the printer. Make sure it is connected to CN1 on the printer control board. Verify that all DC voltages applied to the printer control board are correct. If the voltages are not within tolerance, the cable or power supply may be defective.
4. Inspect the printer data cable for damage. Make sure it is seated at the main board and at the printer control board at CN6.
5. Inspect the cables connected to CN2, CN3, CN4, and CN5. Make sure they are seated at the printer control board and not damaged.
6. If the voltages are correct, and the cables are undamaged and correctly connected, causes of this error may be a defective cable, a defective printer, printer control board, or the main board.
141Triton ATM Error Codes

142

Error code 142
Description Dispenser returns bad command error.
Applies to: 8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000 RT2000, 9800, 9840, 9850, MAKO
Recommended action 1. Verify that the power supply is operating and the DC voltages being supplied to the main board and dispenser are correct. Seat connectors or replace the power supply as needed.
2. Verify that main board to electronic journal and the electronic journal to dispenser cables securely seated at both ends of the cable. The cables may be defective.
3. Other components that may cause this error are the main board or the dispensing mechanism.
142Triton ATM Error Codes

143

Error code 143
Description PTDF error
Recommended action This error code will occur only in Cash Dispensers running ACS terminal software. A corrupt pin working key may cause this problem. Check with the processor.
143Triton ATM Error Codes

144

Error code 144
Description No reply from the electronic journal.
Applies to: 8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850, MAKO, SuperScrip
Recommended action 1. Inspect main board to electronic journal (EJ) communication cable for damage. Make sure the connectors are seated securely on the main board and on the electronic journal.
a. When troubleshooting the 8100, 9100, RL and RT be aware that the electronic journal is built into the main board of the dispenser.
b. On all 8100/9100 machines, ensure the EJ data cable is connected to the lower RJ-45 data port on the 9100 main board. The upper RJ-45 port is used for downloading software only. Note, if the EJ is connected to the load port of the 9100 main board, permanent damage may result.
2. If it is necessary to check continuity of the cable assembly, refer to the appropriate ATM Service Manual for pin out of the cable assembly.
3. Inspect electronic journal to dispenser communication cable for damage. Make sure the connectors are seated securely on the main board and on the electronic journal.
4. If it is necessary to check continuity of the cable assembly, refer to the appropriate ATM Service Manual for pin out of the cable assembly
5. If the cables are undamaged, the main board or electronic journal may be defective.
144Triton ATM Error Codes

145

Error code 145
Description Error in reply from the electronic journal
Applies to: 8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850, MAKO, SuperScrip
Recommended action 1. Inspect main board to electronic journal communication cable for damage. Make sure the connectors are seated securely on the main board and on the electronic journal.
2. If it is necessary to check continuity of the cable assembly, refer to the appropriate ATM Service Manual for pin out of the cable assembly.
3. Inspect electronic journal to dispenser communication cable for damage. Make sure the connectors are seated securely on the main board and on the electronic journal.
4. If it is necessary to check continuity of the cable assembly, refer to the appropriate ATM Service Manual for pin out of the cable assembly
5. If the cables are undamaged, the main board or electronic journal may be defective.
145Triton ATM Error Codes

146

Error code 146
Description No reply from command to electronic journal
Applies to: 8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850, MAKO, SuperScrip
Recommended action 1. Inspect main board to electronic journal communication cable for damage. Make sure the connectors are seated securely on the main board and on the electronic journal.
2. If it is necessary to check continuity of the cable assembly, refer to the appropriate ATM Service Manual for pin out of the cable assembly.
3. Inspect electronic journal to dispenser communication cable for damage. Make sure the connectors are seated securely on the main board and on the electronic journal.
4. If it is necessary to check continuity of the cable assembly, refer to the appropriate ATM Service Manual for pin out of the cable assembly
5. If the cables are undamaged, the main board or electronic journal may be defective.
146Triton ATM Error Codes

147

Error code 147
Description Error in reply from electronic journal.
Applies to: 8100, 9100, 9705, RL5000 (TDM), RT2000
Recommended action 1. Inspect main board to electronic journal communication cable for damage. Make sure the connectors are seated securely on the main board and on the electronic journal.
2. If it is necessary to check continuity of the cable assembly, refer to the appropriate ATM Service Manual for pin out of the cable assembly.
3. Inspect electronic journal to dispenser communication cable for damage. Make sure the connectors are seated securely on the main board and on the electronic journal.
4. If it is necessary to check continuity of the cable assembly, refer to the appropriate ATM Service Manual for pin out of the cable assembly.
5. If the cables are undamaged, the main board or electronic journal may be defective.
147Triton ATM Error Codes

148

Error code 148
Description Write to electronic journal failed
Applies to: 8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, MAKO, SuperScrip
Recommended action Most probable cause, the electronic journal is full. State by verify if this is associated with error code 151. If so, work to resolve error code 151.
1. Inspect main board to electronic journal communication cable for damage. Make sure the connectors are seated securely on the main board and on the electronic journal.
2. If it is necessary to check continuity of the cable assembly, refer to the appropriate ATM Service Manual for pin out of the cable assembly.
3. Inspect electronic journal to dispenser communication cable for damage. Make sure the connectors are seated securely on the main board and on the electronic journal.
4. If it is necessary to check continuity of the cable assembly, refer to the appropriate ATM Service Manual for pin out of the cable assembly
5. If the cables are undamaged, the main board or electronic journal may be defective.
148Triton ATM Error Codes

149

Error code 149
Description Read from electronic journal failed
Applies to: 8100, 9100, 9705, RL5000 (TDM), RT2000
Recommended action 1. Inspect main board to electronic journal communication cable for damage. Make sure the connectors are seated securely on the main board and on the electronic journal.
2. If it is necessary to check continuity of the cable assembly, refer to the appropriate ATM Service Manual for pin out of the cable assembly.
3. Inspect electronic journal to dispenser communication cable for damage. Make sure the connectors are seated securely on the main board and on the electronic journal.
4. If it is necessary to check continuity of the cable assembly, refer to the appropriate ATM Service Manual for pin out of the cable assembly
5. If the cables are undamaged, the main board or electronic journal may be defective.
149Triton ATM Error Codes

150

Error code 150
Description Status command to journal failed
Applies to: 8100, 9100, 9705, RL5000 (TDM), RT2000
Recommended action 1. Inspect main board to electronic journal communication cable for damage. Make sure the connectors are seated securely on the main board and on the electronic journal.
2. If it is necessary to check continuity of the cable assembly, refer to the appropriate ATM Service Manual for pin out of the cable assembly.
3. Inspect electronic journal to dispenser communication cable for damage. Make sure the connectors are seated securely on the main board and on the electronic journal.
4. If it is necessary to check continuity of the cable assembly, refer to the appropriate ATM Service Manual for pin out of the cable assembly
5. If the cables are undamaged, the main board or electronic journal may be defective.
150Triton ATM Error Codes

151

Error code 151
Description Electronic journal full
Applies to: 8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850, MAKO, SuperScrip
Recommended action The electronic journal on 8-bit machines (9600, 9700, and 9100) can store as many as 2400 records. The journal on these machines should be printed on a regular basis (i.e. when completing a cassette close function.) to keep it from filling up. If the journal becomes, full the only way it can be cleared and have a copy of it records is to print to the receipt printer or download the journal to the Triton Connect host.

On 32-bit machines (RL’s, FT's, RT’s) the electronic journal can store as many as 32,768 records, it is recommended that you do not print the journal. Instead, save the journal to an external USB storage device or download to Triton Connect. Once records have been viewed or saved, they need to be marked as audited. Audited records can then be archived to an external device or deleted. (Note: Records can be archived to the internal flash. Doing this will not clear any available memory, and will not aid in clearing Error Code 151.) Below are steps to take to clear Error code 151 on 32-bit machines:
1. View Unaudited Records. Once they are displayed on the screen, print or save them to an external device. When done chose, marked as audited.
2. Download to Triton Connect. Ensure they are marked as audited.
3. Choose Clear Journal.
Once you have completed one of the above steps, the records have been marked as audited, but they are still taking up memory space. They now need to be deleted or archived to an external USB Storage device.
4. Select Archive / Delete Journal.
5. Choose archive to external USB storage device or delete. Choosing Internal Flash will not aid in clearing Error Code 151.
Warning: If delete is chosen, the records will be permanently deleted.
Note: Turning on auto archive will eliminate the need to archive the records in the future. The recommended setting for Auto Archive is None / 1 Meg / 14 days. Keep in mind that no files will be deleted or archived until they have been audited.
151Triton ATM Error Codes

152

Error code 152
Description Electronic journal corrupt
Applies to: 8100, 9100, 9705, RL5000 (TDM), RT2000
Recommended action 1. Inspect main board to electronic journal communication cable for damage. Make sure the connectors are seated securely on the main board and on the electronic journal.
2. If it is necessary to check continuity of the cable assembly, refer to Appendix B for pin out of the cable assembly.
3. Inspect electronic journal to dispenser communication cable for damage. Make sure the connectors are seated securely on the main board and on the electronic journal.
4. If it is necessary to check continuity of the cable assembly,refer to the appropriate ATM Service Manual for pin out of the cable assembly
5. If the cables are undamaged, the main board or electronic journal may be defective.
152Triton ATM Error Codes

153

Error code 153
Description Electronic journal mode
Applies to: 8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850, MAKO, SuperScrip
Recommended action 1. Inspect main board to electronic journal communication cable for damage. Make sure the connectors are seated securely on the main board and on the electronic journal.
2. If it is necessary to check continuity of the cable assembly, refer to Appendix B for pin out of the cable assembly.
3. Inspect electronic journal to dispenser communication cable for damage. Make sure the connectors are seated securely on the main board and on the electronic journal.
4. If it is necessary to check continuity of the cable assembly, refer to Appendix B for pin out of the cable assembly
5. If the cables are undamaged, the main board or electronic journal may be defective.
153Triton ATM Error Codes

154

Error code 154
Description Unknown electronic journal status
Applies to: 8100, 9100, 9705, RL5000 (TDM), RT2000
Recommended action 1. Inspect main board to electronic journal communication cable for damage. Make sure the connectors are seated securely on the main board and on the electronic journal.
2. If it is necessary to check continuity of the cable assembly, refer to the appropriate ATM Service Manual for pin out of the cable assembly.
3. Inspect electronic journal to dispenser communication cable for damage. Make sure the connectors are seated securely on the main board and on the electronic journal.
4. If it is necessary to check continuity of the cable assembly, refer to the appropriate ATM Service Manual for pin out of the cable assembly
5. If the cables are undamaged, the main board or electronic journal may be defective.
154Triton ATM Error Codes

155

Error code 155
Description Electronic journal modify record failure
Applies to: 8100, 9100, 9705, RL5000 (TDM), RT2000
Recommended action 1. Inspect main board to electronic journal communication cable for damage. Make sure the connectors are seated securely on the main board and on the electronic journal.
2. If it is necessary to check continuity of the cable assembly, refer to Appendix B for pin out of the cable assembly.
3. Inspect electronic journal to dispenser communication cable for damage. Make sure the connectors are seated securely on the main board and on the electronic journal.
4. If it is necessary to check continuity of the cable assembly, refer to Appendix B for pin out of the cable assembly
5. If the cables are undamaged, the main board or electronic journal may be defective.
155Triton ATM Error Codes

156

Error code 156
Description Cassette out of service.
Applies to: 8100, 9100, 9615, 9640, 9650, 9705, 9750, RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9840, 9850
Recommended action This occurs when the last cassette has been taken out of service. Cassettes are taken out of service because of feed failures or excessive rejects.
1. Inspect cassettes. Fill if needed. If they are not empty, see corrective action for Error Code 33.
2. If excessive rejects are suspected, see corrective action for Error Code 48.
3. Place cassettes in service.
156Triton ATM Error Codes

157

Error code 157
Description Erase command to electronic journal failed
Applies to: 8100, 9100, 9705, RL5000 (TDM), RT2000
Recommended action 1. Inspect main board to electronic journal communication cable for damage. Make sure the connectors are seated securely on the main board and on the electronic journal.
2. If it is necessary to check continuity of the cable assembly, refer to the appropriate ATM Service Manual for pin out of the cable assembly.
3. Inspect electronic journal to dispenser communication cable for damage. Make sure the connectors are seated securely on the main board and on the electronic journal.
4. If it is necessary to check continuity of the cable assembly, refer to the appropriate ATM Service Manual for pin out of the cable assembly
5. If the cables are undamaged, the main board or electronic journal may be defective.
157Triton ATM Error Codes

158

Error code 158
Description Format command to electronic journal failed
Applies to: 8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000 RT2000, 9800, 9840, 9850, MAKO
Recommended action 1. Inspect main board to electronic journal communication cable for damage. Make sure the connectors are seated securely on the main board and on the electronic journal.
2. If it is necessary to check continuity of the cable assembly, refer to the appropriate ATM Service Manual for pin out of the cable assembly.
3. Inspect electronic journal to dispenser communication cable for damage. Make sure the connectors are seated securely on the main board and on the electronic journal.
4. If it is necessary to check continuity of the cable assembly, refer to the appropriate ATM Service Manual for pin out of the cable assembly
5. If the cables are undamaged, the main board or electronic journal may be defective.
158Triton ATM Error Codes

159

Error code 159
Description Electronic journal test feature failed
Applies to: 8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000 RT2000, 9800, 9840, 9850, MAKO
Recommended action 1. Inspect main board to electronic journal communication cable for damage. Make sure the connectors are seated securely on the main board and on the electronic journal.
2. If it is necessary to check continuity of the cable assembly, refer to the appropriate ATM Service Manual for pin out of the cable assembly.
3. Inspect electronic journal to dispenser communication cable for damage. Make sure the connectors are seated securely on the main board and on the electronic journal.
4. If it is necessary to check continuity of the cable assembly, refer to the appropriate ATM Service Manual for pin out of the cable assembly
5. If the cables are undamaged, the main board or electronic journal may be defective.
159Triton ATM Error Codes

160

Error code 160
Description Electronic journal set featured failed
Applies to: 8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000 RT2000, 9800, 9840, 9850, MAKO
Recommended action 1. Inspect main board to electronic journal communication cable for damage. Make sure the connectors are seated securely on the main board and on the electronic journal.
2. If it is necessary to check continuity of the cable assembly, refer to Appendix B for pin out of the cable assembly.
3. Inspect electronic journal to dispenser communication cable for damage. Make sure the connectors are seated securely on the main board and on the electronic journal.
4. If it is necessary to check continuity of the cable assembly, refer to the appropriate ATM Service Manual for pin out of the cable assembly
5. If the cables are undamaged, the main board or electronic journal may be defective.
160Triton ATM Error Codes

161

Error code 161
Description Electronic journal clear feature failed
Applies to: 8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000 RT2000, 9800, 9840, 9850, MAKO
Recommended action 1. Inspect main board to electronic journal communication cable for damage. Make sure the connectors are seated securely on the main board and on the electronic journal.
2. If it is necessary to check continuity of the cable assembly, refer to the appropriate ATM Service Manual for pin out of the cable assembly.
3. Inspect electronic journal to dispenser communication cable for damage. Make sure the connectors are seated securely on the main board and on the electronic journal.
4. If it is necessary to check continuity of the cable assembly, refer to the appropriate ATM Service Manual for pin out of the cable assembly
5. If the cables are undamaged, the main board or electronic journal may be defective.
161Triton ATM Error Codes

162

Error code 162
Description Electronic Journal get serial number failed
Applies to: 8100, 9100, 9110, 9610, 9615, 9700, 9710, 9705, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, MAKO
Recommended action 1. Inspect main board to electronic journal communication cable for damage. Make sure the connectors are seated securely on the main board and on the electronic journal.
2. If it is necessary to check continuity of the cable assembly, refer to the appropriate ATM Service Manual for pin out of the cable assembly.
3. Inspect electronic journal to dispenser communication cable for damage. Make sure the connectors are seated securely on the main board and on the electronic journal.
4. If it is necessary to check continuity of the cable assembly, refer to the appropriate ATM Service Manual for pin out of the cable assembly
5. If the cables are undamaged, the main board or electronic journal may be defective.
162Triton ATM Error Codes

163

Error code 163
Description Terminal did not answer. This is a Triton Connect error.
Applies to: 8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000 RT2000, 9800, 9840, 9850, MAKO
Recommended action 1. This error is not displayed at the cash dispenser. The Triton Connect Host Computer generates the error when the terminal does not respond to a telephone call from the Triton Connect Host Computer.
2. The cash dispenser may be turned OFF, the modem may be defective, or the telephone line may be shared with another device that connects to the line before the cash dispenser. Additionally, the Triton Connect feature may be disabled at the Cash Dispenser.
163Triton ATM Error Codes

164

Error code 164
Description Terminal did not return call. Triton Connect error.
Applies to: 8100, 9100, 9110, 9610, 9615, 9700, 9710, 9705, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, MAKO
Recommended action This error is not displayed at the Cash Dispenser. The Triton Connect Host Computer generates this error when a terminal does not return a call to the Triton Connect Host Computer as requested. The modem may be defective.
164Triton ATM Error Codes

165

Error code 165
Description Electronic journal not present
Applies to: 8100, 9100, 9110, 9610, 9615, 9700, 9710, 9705, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, MAKO
Recommended action 1. Inspect main board to electronic journal communication cable for damage. Make sure the connectors are seated securely on the main board and on the electronic journal.
2. If it is necessary to check continuity of the cable assembly, refer to the appropriate ATM Service Manual for pin out of the cable assembly.
3. Inspect electronic journal to dispenser communication cable for damage. Make sure the connectors are seated securely on the main board and on the electronic journal.
4. If it is necessary to check continuity of the cable assembly, refer to the appropriate ATM Service Manual for pin out of the cable assembly
5. If the cables are undamaged, the main board or electronic journal may be defective.
165Triton ATM Error Codes

166

Error code 166
Description Bad dispense
Applies to: 8100, 9100, 9110, 9600, 9610, 9615, 9700, 9710, 9705, 9750, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, MAKO, SuperScrip
Recommended action 1. Open the Security Cabinet and inspect the cash dispenser for broken parts. Replace the dispenser if it is broken. Check for and clear any foreign matter the note path.
2. Reset the Cash Dispenser by turning OFF the AC power switch for a few seconds and switching it back ON.
3. Replace the dispenser if the error persists.
166Triton ATM Error Codes

167

Error code 167
Description Reported low cash to Triton Connect
Applies to: 8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850, MAKO, SuperScrip
Recommended action This is an indication that the cash in the cassette has gone below the threshold level set in the terminal configuration. This is a warning message that will not put the cash dispenser out of service.
167Triton ATM Error Codes

168

Error code 168
Description Software download to terminal failed.
Applies to: 8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850, MAKO, SuperScrip
Recommended action This is a Triton Connect error. Consult
168Triton ATM Error Codes

169


169Triton ATM Error Codes

170


170Triton ATM Error Codes

171


171Triton ATM Error Codes

172


172Triton ATM Error Codes

173


173Triton ATM Error Codes

174


174Triton ATM Error Codes

175


175Triton ATM Error Codes

176


176Triton ATM Error Codes

177


177Triton ATM Error Codes

178


178Triton ATM Error Codes

179


179Triton ATM Error Codes

180


180Triton ATM Error Codes

181


181Triton ATM Error Codes

182

Error code 182
Description Currency cassette low. Valid for SDD and GND mechanisms only.
Applies to: 9600, 9610, 9700, 9710, RL5000 (SDD), 9800, MAKO
Recommended action With the low currency feature enabled, this error condition will occur before the cassette is actually empty. There should be about 1/4 inch of currency (approximately 60 bills) in the cassette when the error is detected. To clear an Error 182:
1. Reset the cash dispenser by switching the main power switch OFF for a few seconds and then switching it back ON.
2. Remove the cassette from the dispensing mechanism.
3. Press the reset error key.
4. Refill and install the cassette in the dispensing mechanism.
5. When the low currency function is disabled, the dispenser will dispense every note in the cassette then go “out of service” for an error code 33 (feed failure).
182Triton ATM Error Codes

183

Error code 183
Description Receipt printer paper is low
Applies to: 8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850, MAKO, SuperScrip
Recommended action 1. Install a new roll of paper if needed.
2. If this does not correct the problem, verify that the paper low sensor is correctly attached to the paper bracket and that the cable between the paper low paper feed assembly and the docking assembly is undamaged and securely connected at both ends.
3. The paper low sensor may be dirty and require cleaning.
4. Otherwise, the possible causes of the problem may be a defective paper low sensor, cable, docking assembly or. A temporary fix to this problem may be to set the “low receipt paper” parameter to “in service” so that the terminal software does not read the input from the low paper sensor. When this is done, the terminal will operate normally until it is completely out of paper. Then it will go “out of service”” for and error code 195 “out of paper”.
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184

Error code 184
Description Journal printer paper low
Applies to: 9500
Recommended action
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185

Error code 185
Description Telephone number not configured
Applies to: 8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000 RT2000, 9800, 9840, 9850, MAKO
Recommended action Enter Management Functions and configure the telephone number.
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Error code 186
Description Bill Size not configured
Applies to: 9600, 9610, 9615, 9640, 9650, MAKO, SuperScrip
Recommended action This value is factory defaulted to $0.00. Allowable bill sizes are 5, 10, 20, 50, and 100. Enter the Management Functions and configure the bill size.
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Error code 187
Description Maximum withdrawal not configured
Applies to: 8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850, MAKO, SuperScrip
Recommended action Enter the management functions and configure the “multiple amount” parameter. The maximum withdrawal cannot exceed 50 time the denomination of the bill size in the cassette.
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Error code 188
Description PIN working key not configured
Applies to: 8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850, MAKO, SuperScrip
Recommended action Enter the management functions and configure (download) the working key.
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Error code 189
Description Terminal ID not configured
Applies to: 8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850, MAKO, SuperScrip
Recommended action Enter the management functions and configure the “terminal ID” number.
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Error code 190
Description PIN Master key not configured
Applies to: 8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850, MAKO, SuperScrip
Recommended action Enter the management functions and configure the “PIN master key”.
Note: This error code is often caused by a SPED tamper. If you suspect SPED tamper or Error code 205, see the corrective action for Error Code 205.
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191

Error code 191
Description Feed Failure
Applies to:
Recommended action This error is usually associated with an empty note cassette or currency that is in “unfit” condition.
1. Refill the cassette as needed.
2. Inspect the cassette and feed path for currency that is stuck together or jammed.
3. If no jam is located, remove the first note from the cassette. Purge the dispenser. Do several test dispense operations.
a. If the test dispenses are completed normally, and the return code are correct, clear all errors and place the cash dispenser in operation.
b. If the test dispenser fails again, try testing while pushing in on the cassette. If it works then, the cassettes may not staying locked in the cassettes. Determine what is causing the cassette to not stay locked in place.
4. If the currency is in “fit” condition and the error persists, consider replacing the cassette or the dispenser.
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Error code 192
Description Communication error
Applies to: 8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850, MAKO, SuperScrip
Recommended action 1. Enter management functions and verify that all terminal parameters have been entered correctly.
2. Verify that the telephone line is operational.
3. Reset the Cash Dispenser by turning OFF the AC power switch for a few seconds and switching it back ON. Clear the error.
4. If the error persist, possible causes may be the modem or main board assembly.
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193

Error code 193
Description Baud rate setting for electronic journal failed
Applies to: 9640, 9650, 9840, 9850, MAKO
Recommended action 1. Inspect the Electronic Journal to make sure it is the correct part number. ATMs with NMD or Mini Mech dispensers require electronic journals with part number that start with “9600” or “09600”.
2. Reset the Cash Dispenser by turning OFF the AC power switch for a few seconds and switching it back ON. Clear the error.
3. If the Error persists, replace the Electronic Journal.
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194

Error code 194
Description An Attempt to Dispense is made the Cassettes are not Locked
Applies to: 8100, 9100, 9615, 9640, 9650, 9750, RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9840, 9850
Recommended action This is more of a status code then an error code. A dispense command was sent to the dispenser when no cassettes are locked or they are not in service.
1. If working with an 8100, print a test receipt printer, Verify that the A cassette is in service. If not, place in service using the Cassette Service menu option. Purge then test dispense. If they pass, clear the error and place the ATM in service.
2. If working with a 9100, print a test receipt printer. Verify the “Cassette Summery”. It should say Cassette A, B, C or D. Below Cassette Service on the receipt, verify that the cassette listed in Cassette Summery, is In Service. If not, place in service using the Cassette Service menu option. Purge then test dispense. If they pass, clear the error and place the ATM in service.
3. If working with a 96XX or 97XX ATM, with an NMD dispenser, lock the cassettes, then print the test receipt printer. Verify the “Cassette Summery”. It should say Cassette A, B, C or D. Below Cassette Service on the receipt, verify that the cassette listed in Cassette Summery, is In Service. If not, place in service using the Cassette Service menu option. Purge then test dispense. If they pass, clear the error and place the ATM in service.
4. If working with an RL, FT or RT use The Cassette Parameters menu to lock the cassettes on an NMD dispenser, then verify the cassette name and status. Once the cassettes are in service, purge and test dispense. If they pass, clear the error and place the ATM in service.
5. If any of the above steps fail, there should be an error code displayed. Reference the error accordingly.
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195

Error code 195
Description Receipt printer out of paper
Applies to: 8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850, MAKO, SuperScrip
Recommended action 1. Replenish the paper. Reset the Cash Dispenser by turning OFF the AC power switch for a few seconds and switching it back ON. Clear the error.
2. Make sure that the ribbon cable from the docking station to the low paper sensor assembly is fastened at both ends of the cable and the orientation of the cable is correct.
3. If the error persists, possible causes of the problem may be the low paper sensor assembly, the docking station, the main board, or cables.
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Error code 196
Description Card reader error
Applies to: 8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850, MAKO, SuperScrip
Recommended action 1. Inspect the card reader assembly. Make sure that there is no foreign material in the card slot.
2. Clean the card reader assembly with a cleaning card.
3. Make sure the ribbon cable from the docking station to the card reader is fastened at both ends of the cable and the orientation of the cable is correct.
4. If the error persists, replace the card reader
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197

Error code 197
Description Dispenser detect blocked stacker during dispense
Applies to: MAKO
Recommended action This error indicates that the bills are not moving the notes through the dispenser fast enough. This is most often caused by slipping stacker pulleys.
1. Inspect the cassette and feed path for currency that is stuck together or jammed.
2. If no jam is located, remove the first note from the cassette. Purge the dispenser. Do several test dispense operations.
3. Next try a live dispense (note, you can not fully test this dispenser for this error without doing live dispenses). If the error returns, inspect the stacker pulleys to ensure they are not slipping.
4. If the problems persist, consider replacing the dispenser.
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198

Error code 198
Description Dispenser did not detect note going to stacker
Applies to: MAKO
Recommended action This error is usually associated with an empty note cassette or currency that is in “unfit” condition.
1. Refill the cassette as needed.
2. Inspect the cassette and feed path for currency that is stuck together or jammed.
3. If no jam is located, remove the first note from the cassette. Purge the dispenser. Do several test dispense operations.
4. If the test dispenses are completed normally, and the return code are correct, clear all errors and place the cash dispenser in operation.
5. If the currency is in “fit” condition and the error persists, consider replacing the cassette or the dispenser.
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199

Error code 199
Description Dispense width errors
Applies to: MAKO
Recommended action This status appears when the count at the exit can not be guaranteed.
1. A mechanical error has occurred. It may be necessary to replace the dispenser.
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200

Error code 200
Description Dispenser fed extra note into stacker
Applies to: MAKO
Recommended action This status appears when the count at the exit can not be guaranteed.
1. A mechanical error has occurred. It may be necessary to replace the dispenser.
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201

Error code 201
Description Dispenser detected more than six errors in a dispense
Applies to: MAKO
Recommended action This status is generated when there are 6 rejects during the current dispense. It is usually caused by attempting to dispense currency that is unacceptable or currency that has not been properly prepared.
1. Inspect the currency for excessive wear. Remove any unacceptable currency from the cassette.
2. Inspect the feed path for jammed currency. Remove any jammed currency.
3. Clear all error and purge the dispenser using the purge command.
4. Test the dispenser by completing several test dispenses with the test dispense command. If the error clears, put the cash dispenser back in service. If these actions have no effect, replace the dispensing mechanism.
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202

Error code 202
Description Dispenser busy
Applies to: 9800, 9840, 9850, MAKO
Recommended action This status is generated when both the stacker and exit sensor are both blocked.
1. Inspect the feed path for jammed currency. Remove any jammed currency.
3. Clear all error and purge the dispenser using the purge command.
4. Test the dispenser by completing several test dispenses with the test dispense command. If the error clears, put the cash dispenser back in service. If these actions have no effect, replace the dispensing mechanism.
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203

Error code 203
Description SPED keypad is not replying to main board
Applies to: 8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850, MAKO, SuperScrip
Recommended action Status valid only for units with SPED keypad device installed.
1. Make sure the battery is seated secure in the battery holder.
2. Make sure the tamper screw is secure to the SPED Module. Reset the Cash Dispenser by turning OFF the AC power switch for a few seconds and switching it back ON. Clear the error.
3. If the error persists, replace the SPED keypad module.
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Error code 204
Description Number of bills dispensed not equal to bills requested
Applies to: 9800, 9840, 9850, MAKO
Recommended action
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205

Error code 205
Description SPED keypad reported tamper condition
Applies to: 8100, 9100, 9110, 9640, 9650, 9700, 9710, 9705, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850, MAKO, SuperScrip
Recommended action Status valid only for units with SPED keypad device installed. Make sure the battery is seated secure in the battery holder. Make sure the tamper screw is secure to the SPED module. Reset the cash dispenser and clear the error. If the error persists, replace the SPED keypad module.
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Error code 206
Description SPED keypad could not perform a successful command within SPED_MAX_ATTEMPTS tries
Applies to: 8100, 9100, 9110, 9640, 9650, 9700, 9710, 9705, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850, MAKO, SuperScrip
Recommended action Status valid only for units with SPED keypad device installed. Reset the cash dispenser and clear the error. If error persists, replace the SPED keypad module.
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Error code 207
Description SPED not detected
Applies to: 8100, 9100, 9110, 9640, 9650, 9700, 9710, 9705, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850, MAKO, SuperScrip
Recommended action This Error/Status Code is valid for units with SPED keypad device installed.
1. Check the cable and connections from J7A on the docking station to the SPED board.
2. Verify that the SPED board has the correct DC voltages applied to it.
3. If the DC voltages applied to the SPED board correct and the cables are in good condition and seated properly, replace the SPED board.
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Error code 208
Description Dispenser did not reply after dispense command
Applies to: 9800, 9840, 9850, MAKO
Recommended action
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Error code 209
Description Check number of notes delivered command failed
Applies to: 9640, 9650, 9840, 9850
Recommended action
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Error code 210
Description Dispenser type unknown
Applies to: 8100, 9100, 9110, 9640, 9650, 9700, 9710, 9705, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850, MAKO
Recommended action See Error Code 130
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Error code 211
Description Reply from dispenser invalid
Applies to: 9800, 9840, 9850, MAKO
Recommended action
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Error code 212
Description Wrong SPED for Super Scrip
Applies to: SuperScrip
Recommended action
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Error code 231
Description Card Reader Error (Smart Card)
Applies to: RL5000 (SDD), RL5000 (TDM) RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850
Recommended action
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Error code 233
Description Smart Card Reader not installed
Applies to: RL5000 (SDD), RL5000 (TDM) RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850
Recommended action
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234

Error code 234
Description SPED Version number is not 3DES compatible
Applies to:
Recommended action
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235

Error code 235
Description MAP Stack overflow
Applies to:
Recommended action
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236

Error code 236
Description Failed to make connection to TCP/IP host
Applies to: 8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850
Recommended action The main board does not see any activity on the TCP-IP Communication.
1. If you are not using TCP-IP / Ethernet for transactions or Triton Connect, ensure you do not have TCP-IP selected for any option in processors, communications or Triton Connect.
2. Verify the quality of your incoming TCP-IP connection and your TCP-IP configuration.
3. Suspect the main board, the TCP-IP connection device (Quad Port Board in 96XX, Docking board on RL, FT or RT) or the TCP-IP equipment.
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237

Error code 237
Description TCP/IP device failed
Applies to: 8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850
Recommended action Out going commutations seems to be successful, but there is not returning communications.
1. Start by verify your communications settings and external TCP-IP equipment.
2. Verify the quality of your incoming TCP-IP connection and your TCP-IP configuration.
3. Suspect the main board, the TCP-IP connection device (Quad Port Board in 96XX, Docking board on RL, FT or RT) or the TCP-IP equipment.
237Triton ATM Error Codes

238

Error code 238
Description Power failure during dispense
Applies to: 8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000 RT2000, 9800, 9840, 9850, MAKO
Recommended action A reset has occurred in the middle of a dispense.
1. This can be confirmed by referencing the electronic journal. Look for a reset entry directly after an incomplete transaction.
2. If resets are suspected, determine what could have caused the main board to reset. Suspect the ATM power supply, incoming power, the dispenser software or the main board / CPU.
238Triton ATM Error Codes

239

Error code 239
Description SPED serial number change
Applies to: 8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, MAKO, SuperScrip
Recommended action The serial number stored in the software does not match the serial number of the VEPP.
1. Either the VEPP was changed or the software was reloaded, such as when you do a VEPP upgrade, or if the VEPP was changed.
2. Can only be cleared in Diagnostics>Keypad>Clear Tamper. On an 8 bit machine, such as 9100 or 9600, choose Diagnostics>More>More Keypad>Clear Tamper.
239Triton ATM Error Codes

240

Error code 240
Description SPED Self Test Error
Applies to: 8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, MAKO, SuperScrip
Recommended action The SPED has returned an error during self test.
1. Reset the error. If error fails to reset, or the error reoccurs in a short amount of time, consider replacing the SPED.
240Triton ATM Error Codes

241

Error code 241
Description SPED Warning: Self Test error, low battery
Applies to: 8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, MAKO, SuperScrip
Recommended action See Error Code 240
241Triton ATM Error Codes

242

Error code 242
Description Stuck key
Applies to:
Recommended action
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243

Error code 243
Description Unable to display user defined surcharge screen
Applies to:
Recommended action
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244

Error code 244
Description Min. partial dispense enabled with no doc count
Applies to:
Recommended action
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245

Error code 245
Description Min. partial dispense enabled with no usable bills
Applies to:
Recommended action
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246

Error code 246
Description Default Passwords Remain Programmed
Recommended action Change master password to current issued master password.
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300

Error code 300
Description Successful Command
Applies to: 9640, 9650, 9750, RL5000 (NMD), FT5000, 9840, 9850
Recommended action The NMD dispenser sends this status code when a command has been successfully executed. This status code will appear in the electronic journal as code 300 indicating the successful completion of a transaction. When performing a “purge” or “test dispense” operation the return code will be “0” in the first digit returned by the dispenser. It will be display as the hexadecimal number “30” when running the dispenser with the NMD test software.
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301

Error code 301
Description Low level in cassette
Applies to: 9640, 9650, 9750, RL5000 (NMD), FT5000, 9840, 9850
Recommended action This error code is returned by the dispenser when the number of notes in one or more of the cassettes is below a preset level, indicating the low level sensor in the note cassette has been activated. This occurs when the currency in any cassette reaches a thickness of approximately 25-35 mm. This is a warning message. It will not place the cash dispenser “out of service”. This condition is also displayed on the configuration summary printout under “dispenser” as a lower case a, b, c, or d for the cassette in the low currency condition. Otherwise, the error code for cassettes not in a low currency condition would normally be upper case characters A, B, C, or D. Remove and fill the affected cassette using normal procedures. Refilling may be delayed for several transactions if the error code is the first warning that the cassette is nearly empty. However, actions to fill the cassette should be taken as soon as possible.
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302

Error code 302
Description Empty cassette
Applies to: 9640, 9650, 9750, RL5000 (NMD), FT5000, 9840, 9850
Recommended action This error code is generated when a cassette is empty or when it attempts to dispense and fails to pick. With Note Feeder 100 and 101 there is an empty sensor that check for notes in the cassettes with an optical sensor. Note Feeder 200 does not have this sensor. Either version of Note Feeder will report this error if there is a pick failure. The cash dispenser will attempt to complete the transaction from other cassettes. If the requested amount cannot be dispensed, the customer will receive the cash that can be dispensed. The transaction will be completed with the customers’ receipt indicating the amount of cash actually received. The cash dispenser will then attempt to complete a Reversal Transaction to notify the financial institution of the error.
1. This error alone will not put the cash dispenser “out of service”. It will cause that cassette to be taken “out of service”. The cash dispenser will only be placed “out of service” when all cassettes are out of service”.
2. Remove and refill the affected cassette using normal replenishment procedures.
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303

Error code 303
Description Lifts are down
Applies to: 9640, 9650, 9750, RL5000 (NMD), FT5000, 9840, 9850
Recommended action This error code is generated when a cassette is not open (locked) and any command other than open cassettes, reset, and close cassettes are sent to the system. It is feasible that this error code could be generated even if the lifts are in the up position. This will occur if the machine is switched off and on during normal daily operation. This is done to indicate that the power has been off.
1. Clear this error code by restarting the cash dispense or by unlocking and locking the cassettes.
2. If the error recurs, a faulty cassette, note feeder or CMC module may be cause the problem.
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304

Error code 304
Description Rejected notes
Applies to: 9640, 9650, 9750, RL5000 (NMD), FT5000, 9840, 9850
Recommended action This error code indicates that notes were rejected during the transaction or test dispense operation. This is a warning message there is no action required.
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305

Error code 305
Description Diverter failure
Applies to: 9640, 9650, 9750, RL5000 (NMD), FT5000, 9840, 9850
Recommended action This error code indicates that the system has recognized a document intended for the reject vault has reached the note transport sensor. The most probable cause is either mechanical or electrical failure of the note diverter in the note transport module. This error will place the cash dispenser “out of service”. 1. Inspect the note diverter in the note transport module. Verify that there are no documents jammed in the note diverter area. Make sure the note diverter moves freely. Check to make sure that cables connecting the note transport and the CMC module are not damaged. Make sure all connectors attached to the CMC are seated in their receptacles.
2. Remove and empty the reject vault. Install the Reject Vault. Purge the dispensing mechanism. Complete several test dispenses. If the error does not repeat again, complete a live dispense to verify the note diverter moves the currency to the exit position.
3. If the error reoccurs the most likely causes of the problem may be note transport or CMC.
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306

Error code 306
Description Failure to feed.
Applies to: 9640, 9650, 9750, RL5000 (NMD), FT5000, 9840, 9850
Recommended action There are several possible reason for this error code being generated. One cause is that the note feeder fails to feed notes. Another cause is that there are to many single rejected notes in the transactions.
1. Check the condition of the currency to ensure is fit for dispensing.
2. Verify that the cassettes are operation correctly. Replace cassette as needed.
3. Check the operation of the note feeder sensors. Clean the note feeder sensors and needed.
4. Replace the noted feeder or note feeder controller as necessary.
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307

Error code 307
Description Transmission Error
Applies to: 9640, 9650, 9750, RL5000 (NMD), FT5000, 9840, 9850
Recommended action This error code occurs when the message received by the dispenser is incorrect. The reason that the error code is generated is the detection of an This error code occurs when the message received by the dispenser is incorrect. The reason that the error code is generated is the detection of an incorrect LRC character or a parity error.
1. Inspect all communication cables to make sure they are not damaged and are properly connect to their termination points.
2. Restart the cash dispenser. Reset the dispenser and try to complete a test dispense.
3. If the error code is reported again, replace the CMC module. Otherwise, put the cash dispenser into service.
307Triton ATM Error Codes

308

Error code 308
Description Illegal command or command sequence
Applies to: 9640, 9650, 9750, RL5000 (NMD), FT5000, 9840, 9850
Recommended action This error occurs when the logical sequence of the commands sent to the dispenser is not the one expected by the system. Examples of this are two move commands sent one after another or a deliver command that is sent without a previous move command.
1. Inspect all communication cables to make sure they are not damaged. Make sure all cables are properly connected.
2. Reset the dispenser and try to send the command that caused the error code.
3. If the error code is reported again, replace the CMC module.
308Triton ATM Error Codes

309

Error code 309
Description Jam in Note Qualifier
Applies to: 9640, 9650, 9750, RL5000 (NMD), FT5000, 9840, 9850
Recommended action This error code is generated when the note transport sensor does not detect a note that was detected by the note qualifier. This may be due to jammed documents in the transport path between the note qualifier and the note diverter. This error code will place the cash dispenser “out of service”.
1. Inspect the documents in each cassette to insure they are in fit condition. Make sure that note qualifier and the note transport modules are mechanically aligned. Play close attention to the gears where the Note Qualifier and Note Transport meet.
2. Open all access panels and inspect for jammed documents in note path between the note qualifier and note transport. Remove the jammed documents as needed.
3. Inspect the note qualifier and note transport for broken components (belts, gears, cables, or sensors). 4. Inspect the note diverter for proper operation and damage.
5. Replace the note qualifier or note transport if the problem persists.
309Triton ATM Error Codes

310

Error code 310
Description Cassette not properly installed.
Applies to: 9640, 9650, 9750, RL5000 (NMD), FT5000, 9840, 9850
Recommended action This error code occurs when documents are requested from a cassette that is not present or is not open. This error code will place the cash dispenser in an “out of service” condition.
1. Verify the physical presence of each cassette. If present, “unlock” and remove each cassette from its feed channel. Put the cassettes back into its feed channel. Lock the cassettes.
2. Clear the error and perform a test dispense. If the error is repeated, proceed to the next paragraph. If the error does not show again put the cash dispenser back into service.
3. Verify that the identity of each cassette can be read through read cassette ID function. Cassettes with no identity must be injected with a new cassette ID.
4. If a cassette cannot be injected with a new ID, verify that the cable between the top feed channel and the CMC is in good condition and connected at both ends.
5. Try to inject an ID into another cassette. If the inject cassette ID function works on a different cassette. Then the original cassette is faulty. If the inject cassette ID function fails on a different cassette the CMC is defective.
310Triton ATM Error Codes

311

Error code 311
Description Config record size invalid
Applies to:
Recommended action
311Triton ATM Error Codes

312

Error code 312
Description No notes retracted
Applies to: 9640, 9750, RL5000 (NMD), FT5000, 9840, 9850
Recommended action This error code appears after the retract command is issued. This is a warning code only no action is required.
312Triton ATM Error Codes

313

Error code 313
Description Cassette hopper map invalid
Applies to: 9640, 9650, 9750, RL5000 (NMD), FT5000, 9840, 9850
Recommended action This error code occurs when one cassette has no cassette ID, or it has an ID that is incompatible with this cash dispenser.
1. Using inject cassette ID, send a new cassette ID to any cassette that is suspected until you have verified the ID of all cassettes
2. If one or more cassette can not have an ID resent, that cassette is suspect.
313Triton ATM Error Codes

314

Error code 314
Description Dispenser offline - cannot resolve dispense count
Applies to:
Recommended action
314Triton ATM Error Codes

315

Error code 315
Description Reject vault not properly installed
Applies to: 9640, 9650, 9750, RL5000 (NMD), FT5000, 9840, 9850
Recommended action This error code is generated when the reject vault is not present or not properly installed. Attempting to operate the cash dispenser without the reject vault will normally cause it to go to an “out of service” condition.
1. Make sure the reject vault is installed correctly.
Note: a common mistake with the NMD 50 is to tuck the green handle under the reject vault. This handle should just dangle.
2. Inspect the reject vault present sensor visually for proper operation.
3. Use the cash dispenser diagnostic functions to check the electrical operation of the sensor.
4. If the sensor is properly connected and operating correctly the CMC module may be defective. If the sensor is not operating normally, replace the note transport module.
315Triton ATM Error Codes

316

Error code 316
Description Delivery failure.
Applies to: 9640, 9650, 9750, RL5000 (NMD), FT5000, 9840, 9850
Recommended action This error code is generated by the system when the bundle carrier unit fails to move the note from the home position to the delivery throat.
1. Inspect the transport path for damage.
2. Inspect the bundle carriage unit for proper alignment in the transport path.
3. Inspect the bundle carriage power connection at the CMC or Note Stacker Controller.
4. Reset the error code and utilize the dispenser diagnostic purge and test dispense functions to verify operation.
316Triton ATM Error Codes

317

Error code 317
Description Reject failure
Applies to: 9640, 9650, 9750, RL5000 (NMD), FT5000, 9840, 9850
Recommended action A reject command/movement failed. This may be a single or bundle reject failure. The bundle carriage unit failed to move from the home position to the reject position, back to the home position.
1. Inspect the note diverter for single reject failures.
2. Inspect the bundle carriage unit for bundle failures.
3. Inspect the transport path for damage.
4. Inspect the bundle carriage unit for proper alignment in the transport path.
5. Inspect the reject cassette. Consider replacing the reject vault
6. Inspect the bundle carriage power connection at the CMC or Note Stacker Controller.
7. Reset the error code and utilize the dispenser diagnostic purge and test dispense functions to verify operation.
8. This can be an electrical or mechanical failure, including the reject vault, the stacker unit, the note stacker controller or the CMC.
317Triton ATM Error Codes

318

Error code 318
Description Too many notes requested
Applies to: 9640, 9650, 9750, RL5000 (NMD), FT5000, 9840, 9850
Recommended action This error code occurs while running the dispenser on the NMD test software and when too many notes are requested during a dispense command. The maximum number of notes that can be dispensed from the dispenser during a transaction is defaulted to fifty. Retry the test operation and request fifty or fewer notes.
318Triton ATM Error Codes

319

Error code 319
Description Jam in note transport
Applies to: 9640, 9650, 9750, RL5000 (NMD), FT5000, 9840, 9850
Recommended action This error code is generated when a document from a note feeder fails to reach the note qualifier with in a specified time. This failure may be caused by a blockage in the transport path between the note feeder and the note qualifier, or if a document passes through the note qualifier unseen. This error code will cause the cash dispenser to go “out of service”.
1. Check the cassettes. Make sure they are not overfilled. Make sure the documents are fit condition.
2. Open all access panels and remove any jammed documents from the transport path. Inspect the note feeders and note qualifier for damage.
3. Restart the cash dispenser. Reset the error. Complete several test dispenses. If the test dispenses are normal and the error does not show again, the cash dispenser may be returned to service. If the error recurs, change the note feeder for the affected channel.
319Triton ATM Error Codes

320

Error code 320
Description Reject cassette almost full
Applies to: 9640, 9650, 9750, RL5000 (NMD), FT5000, 9840, 9850
Recommended action This error code is generated when the number of reject events exceeds 37 events. Error code 320 will not put the cash dispenser “out of service”. It is not displayed directly to the operator or customer. The error code will be sent to the Triton Connect host if Triton Connect feature is enabled. It will also be stored as part of the transaction data in the electronic journal.
1. The reject vault should be emptied as soon as possible in order to avoid an “out of service” condition that occurs when the number of reject events reaches 50. The reject event counter can be reset by removing the reject vault from the dispenser and then putting it back into the dispenser while power is applied to the dispenser.
320Triton ATM Error Codes

321

Error code 321
Description Cassette data corrupted
Applies to: 9640, 9650, 9750, RL5000 (NMD), FT5000, 9840, 9850
Recommended action This error code is generated when there is a checksum error in data stored in the note cassette.
1. Program the cassette by injecting a new cassette ID into the cassette. If injecting a new cassette ID into the cassette does not correct the problem, replace the cassette.
321Triton ATM Error Codes

322

Error code 322
Description Main motor failure
Applies to: 9640, 9650, 9750, RL5000 (NMD), FT5000, 9840, 9850
Recommended action Error code 322 is generated when the main motor fails to reach normal speed with in a specified time, or if there are several pulses missing from the transport clock wheel (timing wheel) in one transaction. This error code causes an “Out of Service” condition.
1. Open all access panels and remove any jammed documents from the transport path. Verify the documents are fit for dispensing. Inspect the note qualifier for any damage (broken belts, broken gears, disconnected or damaged cables, broken timing wheel or timing wheel sensor not locked into place etc.). Make sure all access panels are closed.
2. Restart the cash dispenser and reset the error. Complete several test dispenses. If cash dispenser operates normally when performing the test dispense function, put the cash dispenser in service.
3. If the error code repeats, verify the power supply output voltages are within expected values. Replace the power supply if necessary.
4. If the power supply if operating normally, replace the note qualifier to correct the problem.
322Triton ATM Error Codes

323

Error code 323
Description Dispenser offline - Dispense count check error
Applies to: 9840, 9850
Recommended action
323Triton ATM Error Codes

324

Error code 324
Description Reserved for warning status
Applies to:
Recommended action
324Triton ATM Error Codes

325

Error code 325
Description Note qualifier faulty
Applies to: 9640, 9650, 9750, RL5000 (NMD), FT5000, 9840, 9850
Recommended action Error code 325 is generated when the double detect sensors in the note qualifier can not be calibrated, or when the gain value cannot be adjusted when learning a new documents.
1. Verify that the cable that connects the double detect module to the CMC module is undamaged and connected at both ends.
2. Make sure the access panel on the bottom of the note qualifier is closed and locked in position.
3. Carefully remove the double detect module from the note qualifier. Use clean compressed air to remove any dust or dirt from the sensor lenses. Carefully install the double detect module into the note qualifier. Make sure all connections between the double detect module and the CMC are seated properly. 4. If at any time during the following checks, the ”faulty note qualifier” error code recurs. It will be necessary to replace the note qualifier.
5. Restart the cash dispenser. Reset the error the error code. If it clears, initiate the learn note thickness operation. Perform a test dispense. If cash dispenser operates normally, it will pick from seven to fifteen notes from each cassette to calibrate the double detect to the document in each of the cassettes. Then it will complete the test dispense function. Reference your service manual for definitions of a normal return code for this test dispense.
6. If the operation is normal, you may put the cash dispenser in service. If these check are not properly completed replace the note qualifier.
325Triton ATM Error Codes

326

Error code 326
Description Note feed sensor failure
Applies to: 9640, 9650, 9750, RL5000 (NMD), FT5000, 9840, 9850
Recommended action This error code is generated when there is a sensor error in one or more of the note feeders or when there is a document jammed in the note feeder exit sensor.
1. Make sure there are no documents jammed at any of note feeder exit sensors.
2. Check the calibration value for the pressure, empty, and exit sensors. If any sensor is out of its calibration limits, clean all of the sensors and attempt to do a transaction.
3. If error code reoccurs, replace the note feeder module.
326Triton ATM Error Codes

327

Error code 327
Description Shutter failure
Applies to: 9640, RL5000 (NMD), FT5000, 9840
Recommended action This error code is generated if the system fails to operate the shutter when required.
1. Reset the system. If the response to the reset command indicates successful execution, operation and be resumed.
2. If the problem persists, it may be necessary to replace the external shutter assembly, the shutter sensor board (if present), shutter cable, or the CMC module.
327Triton ATM Error Codes

328


328Triton ATM Error Codes

329

Error code 329
Description Notes in delivery throat
Applies to: 9640, 9650, 9750, RL5000 (NMD), FT5000, 9840, 9850
Recommended action An attempt to feed or dispense documents has been made when there is a note in the note transport throat.
1. Remove any documents blocking the throat opening. Make sure the diverter is not jammed. Inspect the note transport for damage and verify that all connectors are plugged into their respective receptacles. 2. Use the reject channel error code function to verify the operation of the sensors on the note transport module. Clean the sensors in the note transport a needed.
3. Restart the cash dispenser. Reset the error code. Perform the test dispense function several times (two or three). Complete a live transaction. If the error does not show again put the cash dispenser into service.
4. If the error code returns, and a jam is not the cause, replace the note transport module.
329Triton ATM Error Codes

330

Error code 330
Description Communication timeout
Applies to: 9640, 9650, 9750, RL5000 (NMD), FT5000, 9840, 9850
Recommended action This error is reported when the transmission of each one of the characters in the command string is not completed within the time restriction imposed by the electrical interface.
1. Inspect all cables for damage. Verify that the both ends of each cable are securely connected to its termination points. This problem may be caused by incompatibilities between terminal software and dispensing mechanism software.
2. Check with Triton Systems Technical Support for known software incompatibilities.
330Triton ATM Error Codes

331


331Triton ATM Error Codes

332

Error code 332
Description Cassettes may have been changed
Applies to: 9640, 9650, 9750, RL5000 (NMD), FT5000, 9840, 9850
Recommended action This error code is generated when a movement command is sent before read cassette ID command after the cassettes, including the reject vault are removed. This is error code will set an “out of service” condition.
1. Verify that each cassette is placed in a feed channel and the cassettes are locked. Complete the test receipt printer function to determine which if any of the cassettes are not responding. If a cassette is not responding it may be necessary to inject a new identity into the cassette by completing the inject new cassette ID command.
2. A defective cassette may also cause this problem.
332Triton ATM Error Codes

333

Error code 333
Description Reject vault full
Applies to: 9640, 9650, 9750, RL5000 (NMD), FT5000, 9840, 9850
Recommended action This error code is produced when the single reject event counter exceeds 50 reject events or the bundle reject event counter exceeds 250 notes. This error code will cause an “out of service” condition.
1. Remove all documents from the reject vault. To clear the error code, the reject vault must be removed and inserted with the power on. This will reset the reject event counters.

333Triton ATM Error Codes

334


334Triton ATM Error Codes

335


335Triton ATM Error Codes

336


336Triton ATM Error Codes

337


337Triton ATM Error Codes

338


338Triton ATM Error Codes

339

Error code 339
Description Error in throat
Applies to: 9650, 9750, RL5000 (NMD), 9850
Recommended action This error code is reported by the dispensing mechanism when a document is jammed in the throat sensor during a live dispenses or when a reset is performed.
1. Make sure all cables between the note transport and the other units are undamaged and securely seated at their termination point.
2. Check the operation of all sensors in the note transport module. Inspect the diverter area to make sure that it is not blocked and that it moves freely. Make sure that the access panels before and after the diverter are closed and secured in place. Remove any documents from the tote transport.
3. Restart the cash dispenser. Reset the error code. Perform a live transaction. If the cash dispenser operates normally put it back in service.
4. If the error code persists, replace the note transport module.
339Triton ATM Error Codes

340


340Triton ATM Error Codes

341


341Triton ATM Error Codes

342


342Triton ATM Error Codes

343

Error code 343
Description Sensor error or sensor covered
Applies to: 8100, 9100, 9640, 9650, 9705, 9750, RL5000 (TDM), RL5000 (NMD), FT5000, 9840, 9850
Recommended action With an NMD, this error is produced when a sensor in note transport module is not working correctly during an internal self-test preceding the movement commands.
1. Inspect all cables for damage. Make sure that all cables are securely fastened to their termination points.
2. Open the access panels on the note transport and remove any documents that may be in the transport path. Access the error code command to determine if any sensors in the reject channel are dirty of defective. Clean the dirty sensor, or replace the note transport as needed.
3. Restart the cash dispenser. Reset the error. Perform a live transaction. If the cash dispenser operates normally put it in service.
4. If the problem persists, replace the note transport module.
With a TDM dispenser, this error is produced when a Width Sensor can not be calibrated.
1. Run a dispenser status report (Click Counts) and reference the Width Sensor X Voltage Y (Note X= sensor 0, 1 or 2 in “Y”s feed channel. Y = the feed channel. A= feed channel 1, B = feed channel 2. C= feed channel 3 and D = feed channel 4). Cross reference the click counter section in your service manual to determine what click counts correspond to each feed channel and what sensor.
2. A clean, calibrated sensor will read just below 5.000vdc. A sensor that is hard to calibrate will read closer to 2.000vdc. As an example, 4.867 would be a good sensor. 1.985 would be a suspect sensor.
3. Inspect and clean any suspect sensors with clean compressed air
4. Restart the cash dispenser. Reset the error. Perform test dispenses. If the cash dispenser operates normally put it in service.
343Triton ATM Error Codes

344


344Triton ATM Error Codes

345


345Triton ATM Error Codes

346


346Triton ATM Error Codes

347


347Triton ATM Error Codes

348

Error code 348
Description Dispenser internal error.
Applies to: 9640, 9650, 9750, RL5000 (NMD), FT5000, 9840, 9850
Recommended action This error code is reported when an internal error occurs in the dispenser. The most likely cause is internal communication problems within the dispenser.
1. Inspect all cables for possible damage. Ensure that each cable is securely fastened to its termination point.
2. Restart the cash dispenser. Reset the error. If the response to the RESET command indicates a successful execution, put the cash dispenser back in service.
3. If the error code is reported again, it may be necessary to replace the CMC or one of the note feeder controllers.
348Triton ATM Error Codes

349

Error code 349
Description Cassette lock faulty
Applies to: 9640, 9650, 9750, RL5000 (NMD), FT5000, 9840, 9850
Recommended action This error code is generated when the LIFTS UP command fails to open a note cassette to the operating position.
1. Verify that the currency is properly installed in the cassette. If necessary, reload the currency in the cassette.
2. If the problem remains after reloading the cassette, replace the cassette, the denomination extension, or the note feeder controller associated with the cassette causing the problem.
349Triton ATM Error Codes

350

Error code 350
Description Jam in note stacker
Applies to: 9640, 9650, 9750, RL5000 (NMD), FT5000, 9840, 9850
Recommended action This status may be generated:
A) When a note is jammed in the note stacker,
B) When the note stacker is not turning,
C) Or when the bundle carriage unit cannot move.
1. Inspect for and clear any jammed notes that are found in the note stacker. Clean all sensors as needed.
2. Reset the error. If the error persists, it may be necessary to replace the note stacker or the CMC module.
350Triton ATM Error Codes

351

Error code 351
Description Module needs service
Applies to: 9640, 9650, 9750, RL5000 (NMD), FT5000, 9840, 9850
Recommended action This error code is generated by the dispensing mechanism when the calibration value for at least one of the sensors in any of the note feeders has exceeded the upper limits of its calibration range.
1. Use the diagnostic functions or NMD test software to determine if a note feeder has a faulty or dirty sensor.
2. Remove each note feeder module from the dispensing mechanism and clean their associated empty, pressure and exit sensors with clean compressed air.
3. Install the note feeders and recheck their operation to determine if the error code has been cleared. If the error code has been cleared, the cash dispenser can be put back in service. If the error code is repeated, replace the note feeder or note feeder controller for the affected feed channel.
351Triton ATM Error Codes

352


352Triton ATM Error Codes

353

Error code 353
Description No message to resend
Applies to: 9640, 9650, 9750, RL5000 (NMD), FT5000, 9840, 9850
Recommended action This error code may indicate a power loss/firmware restart has occurred at the dispenser controller and no information could be retrieved.
1. Restart the cash dispenser. Reset the error. Perform several test dispenses.
2. If the cash dispenser operates normally while performing a test dispense, put it back into service.
3. If the error code recurs, there may be a problem with the CMC module.
353Triton ATM Error Codes

354


354Triton ATM Error Codes

355


355Triton ATM Error Codes

356

Error code 356
Description Error in note transport
Applies to: 9640, 9650, 9750, RL5000 (NMD), FT5000, 9840, 9850
Recommended action This error code will be generated when the following conditions occur:
A) When the note is stuck in the note transport sensor.
B) When the note is stuck in between the note transport sensor and the throat.
1. Inspect the note transport sensor for blockage. If the sensor is blocked, remove the blockage. Clean the sensors if needed.
2. Restart the cash dispenser. Reset the error. If the error code continues, replace the note transport module. Otherwise, put the cash dispenser into service.
356Triton ATM Error Codes

357

Error code 357
Description Dispenser data size error
Applies to: RL5000 (NMD), FT5000, 9840, 9850
Recommended action Restart the operating system. Clear terminal error code. This problem may be resolved by replacing the CMC board or by replacing the dispenser mechanism.
357Triton ATM Error Codes

358

Error code 358
Description Dispenser device read error
Applies to: RL5000 (NMD), FT5000, 9840, 9850
Recommended action Restart the operating system. Clear terminal error code. This problem may be resolved by replacing the CMC board or by replacing the dispenser mechanism.
358Triton ATM Error Codes

359

Error code 359
Description Dispenser device record error
Applies to: RL5000 (NMD), FT5000, 9840, 9850
Recommended action Restart the operating system. Clear terminal error code. This problem may be resolved by replacing the CMC board or by replacing the dispenser mechanism.
359Triton ATM Error Codes

360

Error code 360
Description Dispenser invalid return ID
Applies to: RL5000 (NMD), FT5000, 9840, 9850
Recommended action Restart the operating system. Clear terminal error code. This problem may be resolved by replacing the CMC board or by replacing the dispenser mechanism.
360Triton ATM Error Codes

361

Error code 361
Description Dispenser sequence error
Applies to: RL5000 (NMD), FT5000, 9840, 9850
Recommended action Restart the operating system. Clear terminal error code. This problem may be resolved by replacing the CMC board or by replacing the dispenser mechanism.
361Triton ATM Error Codes

362

Error code 362
Description Dispenser device write error
Applies to: RL5000 (NMD), FT5000, 9840, 9850
Recommended action Restart the operating system. Clear terminal error code. This problem may be resolved by replacing the CMC board or by replacing the dispenser mechanism.
362Triton ATM Error Codes

363

Error code 363
Description Dispenser device not found
Applies to: RL5000 (NMD), FT5000, 9840, 9850
Recommended action Restart the operating system. Clear terminal error code. This problem may be resolved by replacing the CMC board or by replacing the dispenser mechanism.
363Triton ATM Error Codes

364

Error code 364
Description Dispenser device offline
Applies to: RL5000 (NMD), FT5000, 9840, 9850
Recommended action Restart the operating system. Clear terminal error code. This problem may be resolved by replacing the CMC board or by replacing the dispenser mechanism.
364Triton ATM Error Codes

365

Error code 365
Description Dispenser BCC error
Applies to: RL5000 (NMD), FT5000, 9840, 9850
Recommended action Restart the operating system. Clear terminal error code. This problem may be resolved by replacing the CMC board or by replacing the dispenser mechanism.
365Triton ATM Error Codes

366

Error code 366
Description Dispenser cassettes disabled
Applies to: RL5000 (NMD), FT5000, 9840, 9850
Recommended action Access management functions and enable cassettes. Make sure that the cassettes are physically removes and inserted into each bin before clearing the error
366Triton ATM Error Codes

367

Error code 367
Description Dispenser communication error.
Applies to: RL5000 (NMD), FT5000, 9840, 9850
Recommended action Check the dispenser data and power cable connections. Restart the operating system. Clear terminal error code. This problem may be resolved by replacing the CMC board or by replacing the dispenser mechanism.
367Triton ATM Error Codes

368

Error code 368
Description Dispenser cannot dispense the request
Applies to: RL5000 (NMD), FT5000, 9840, 9850
Recommended action Requested amount may exceed the dispensers one time limit. Enter a smaller value. If error persists, it may be necessary to replace the dispenser mechanism.
368Triton ATM Error Codes

369

Error code 369
Description Dispenser device reset
Applies to: RL5000 (NMD), FT5000, 9840, 9850
Recommended action Check data and power connections to the dispenser device. Clear terminal error code. This problem may be resolved by replacing the CMC board or by replacing the dispenser mechanism.
369Triton ATM Error Codes

370

Error code 370
Description Dispenser - EOT error
Applies to: RL5000 (SDD), 9800
Recommended action Check data and power connections to the dispenser device. Clear terminal error code. This problem may be resolved by replacing the CMC board or by replacing the dispenser mechanism.
370Triton ATM Error Codes

371

Error code 371
Description Dispenser com error header-trailer
Applies to: RL5000 (SDD), 9800
Recommended action Check data and power connections to the dispenser device. Clear terminal error code. This problem may be resolved by replacing the CMC board or by replacing the dispenser mechanism.
371Triton ATM Error Codes

372

Error code 372
Description Dispenser item value error
Applies to: RL5000 (NMD), FT5000, 9840, 9850
Recommended action Clear terminal error code and retry previous request. This problem may be resolved by replacing the CMC board or by replacing the dispenser mechanism.
372Triton ATM Error Codes

373

Error code 373
Description Dispenser machine not opened
Applies to: RL5000 (NMD), FT5000, 9840, 9850
Recommended action Access the management functions menu and lock all cassettes. Verify that all cassettes used are in service.
373Triton ATM Error Codes

374

Error code 374
Description Dispenser rejected check
Applies to: RL5000 (NMD), FT5000, 9840, 9850
Recommended action Clear terminal error code. This problem may be resolved by replacing the CMC board or by replacing the dispenser mechanism.
374Triton ATM Error Codes

375

Error code 375
Description Dispenser invalid request
Applies to: RL5000 (NMD), FT5000, 9840, 9850
Recommended action Clear terminal error code and retry previous request. This problem may be resolved by replacing the CMC board or by replacing the dispenser mechanism.
375Triton ATM Error Codes

376

Error code 376
Description Dispenser multiple device error
Applies to: RL5000 (NMD), FT5000, 9840, 9850
Recommended action Restart operating system. Clear terminal error code and retry previous request. This problem may be resolved by replacing the CMC board or by replacing the dispenser mechanism.
376Triton ATM Error Codes

377

Error code 377
Description Dispenser device error
Applies to: RL5000 (NMD), FT5000, 9840, 9850
Recommended action Restart operating system. Clear terminal error code and retry previous request. This problem may be resolved by replacing the CMC board or by replacing the dispenser mechanism.
377Triton ATM Error Codes

378

Error code 378
Description Dispenser cassette low
Applies to:
Recommended action
378Triton ATM Error Codes

379

Error code 379
Description Dispenser unknown error code
Applies to: RL5000 (NMD), FT5000, 9840, 9850
Recommended action Restart operating system. Clear terminal error code and retry previous request. This problem may be resolved by replacing the CMC board or by replacing the dispenser mechanism.
379Triton ATM Error Codes

380

Error code 380
Description Dispenser setup incomplete
Applies to: RL5000 (NMD), FT5000, 9840, 9850
Recommended action Check and verify that all dispenser configuration have been entered into the terminal parameters.
380Triton ATM Error Codes

381

Error code 381
Description Dispenser cassette invalid
Applies to: RL5000 (NMD), FT5000, 9840, 9850
Recommended action See error code 321
381Triton ATM Error Codes

382

Error code 382
Description Dispenser cassettes disabled (ALL)
Applies to: 8100, 9100, 9640, 9650, 9750, RL5000 (TDM), RL5000 (NMD), FT5000, 9840, 9850
Recommended action The error indicates that all cassettes were taken out of service. Cassettes are take out of service for two reasons:
A) Feed failure or empty. See Error Code 101, 302 or 306
B) Excessive rejects. See Error Code 48
1. Once the cause has been resolved, place desired cassettes into service and reset the error.
382Triton ATM Error Codes

383

Error code 383
Description Dispense cassettes low (ALL)
Applies to: RL5000 (NMD), FT5000, 9840, 9850
Recommended action All cassettes have reached low cash level. Reload cassettes. Clear terminal error code.
383Triton ATM Error Codes

384

Error code 384
Description Dispenser cassettes empty (ALL)
Applies to: RL5000 (NMD), FT5000, 9840, 9850
Recommended action All cassettes report no notes. Replenish cassettes. Clear terminal error code.
384Triton ATM Error Codes

385

Error code 385
Description Dispenser offline, no reject vault and no hoppers
Applies to: RL5000 (NMD), FT5000, 9840, 9850
Recommended action Verify that the dispenser mechanism has data and power cable connected. Verify power is applied to the dispenser
385Triton ATM Error Codes

386

Error code 386
Description Dispenser offline - no hoppers
Applies to: RL5000 (NMD), FT5000, 9840, 9850
Recommended action The hoppers are not detected. Check the computer area network connectors in the dispenser. Restart operating system. Clear terminal error code. If error persists, replace the dispenser mechanism.
386Triton ATM Error Codes

387

Error code 387
Description Dispenser offline - error-validating configuration
Applies to: RL5000 (NMD), FT5000, 9840, 9850
Recommended action Dispenser failed to identify the dispenser type installed.
1. Verify all connectors to the dispenser mechanism.
2. Restart operating system. Clear terminal error code.
3. If error persists, replace the dispenser mechanism or the CMC of an NMD dispenser
387Triton ATM Error Codes

388

Error code 388
Description Dispenser offline - NMD require Reject Vault and at least one cassette
Applies to: RL5000 (NMD), FT5000, 9840, 9850
Recommended action Verify that the Reject Vault and one cassette are present in the dispenser mechanism. Clear terminal error code. If error persists, replace the dispenser mechanism
388Triton ATM Error Codes

389

Error code 389
Description Dispenser offline. Detected offline error check op state
Applies to: RL5000 (NMD), FT5000, 9840, 9850
Recommended action Restart the operating system. Verify the error code lights on the dispenser are operating in proper sequence. Use the NMD test software (available to Triton Certified Service Technicians) and verify the operational error code of the dispenser.
389Triton ATM Error Codes

390

Error code 390
Description Dispenser offline - storing configuration
Applies to: RL5000 (NMD), FT5000, 9840, 9850
Recommended action Restart the operating system. Verify the error code lights on the dispenser are operating in proper sequence. Use the NMD test software (avail able to Triton Certified Service Technicians) and verify the operational error code of the dispenser.
390Triton ATM Error Codes

391

Error code 391
Description Dispenser sensor failure 2
Applies to: RL5000 (NMD), FT5000, 9840, 9850
Recommended action Access the management function diagnostics menus to verify the operational error code of dispenser mechanism sensors. Clean sensors as needed. Replace dispenser components or dispenser if the error persists.
391Triton ATM Error Codes

392

Error code 392
Description Error in last dispense
Applies to: RL5000 (NMD), FT5000, 9840, 9850
Recommended action Check operational error code of dispenser. This problem may be resolved by replacing the CMC board or by replacing the dispenser mechanism.
392Triton ATM Error Codes

393

Error code 393
Description Error in double detect 2
Applies to: RL5000 (NMD), FT5000, 9840, 9850
Recommended action
393Triton ATM Error Codes

394

Error code 394
Description Purge failed upon power-up
Applies to: RL5000 (NMD), FT5000, 9840, 9850
Recommended action
394Triton ATM Error Codes

395

Error code 395
Description Multiple cassette of the same type
Applies to: RL5000 (NMD), FT5000, 9840, 9850
Recommended action NMD dispenser allows for only one of each cassette ID to be installed. Verify each cassette ID. Replace cassette or Inject New Cassette ID.
395Triton ATM Error Codes

396

Error code 396
Description Dispenser offline – found no reject bin
Applies to: RL5000 (NMD), FT5000, 9840, 9850
Recommended action
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398


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399


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440


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448


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450


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457


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460


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463


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468


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469


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470


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471


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472


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473


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477


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484


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491


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492


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497


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498


498Triton ATM Error Codes

499


499Triton ATM Error Codes

500

Error code 500
Description SPED Read Error
Applies to: RL5000 (SDD), RL5000 (TDM) RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850
Recommended action Verify all SPED connections. Restart the operating system. Clear any errors conditions. Inspect the battery for a voltage reading of greater than 2.8 VDC. Replace SPED battery is below 2.8 VDC. Replace SPED module if error persists.
500Triton ATM Error Codes

501

Error code 501
Description SPED invalid return record
Applies to: RL5000 (SDD), RL5000 (TDM) RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850
Recommended action Verify all SPED connections. Restart the operating system. Clear any errors conditions. Inspect the battery for a voltage reading of greater than 2.8 VDC. Replace SPED battery is below 2.8 VDC. Replace SPED module if error persists.
501Triton ATM Error Codes

502

Error code 502
Description SPED read type error
Applies to: RL5000 (SDD), RL5000 (TDM) RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850
Recommended action Verify all SPED connections. Restart the operating system. Clear any errors conditions. Inspect the battery for a voltage reading of greater than 2.8 VDC. Replace SPED battery is below 2.8 VDC. Replace SPED module if error persists.
502Triton ATM Error Codes

503

Error code 503
Description SPED invalid command
Applies to: RL5000 (SDD), RL5000 (TDM) RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850
Recommended action Verify all SPED connections. Restart the operating system. Clear any errors conditions. Inspect the battery for a voltage reading of greater than 2.8 VDC. Replace SPED battery is below 2.8 VDC. Replace SPED module if error persists.
503Triton ATM Error Codes

504

Error code 504
Description SPED invalid return ID
Applies to: RL5000 (SDD), RL5000 (TDM) RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850
Recommended action Verify all SPED connections. Restart the operating system. Clear any errors conditions. Inspect the battery for a voltage reading of greater than 2.8 VDC. Replace SPED battery is below 2.8 VDC. Replace SPED module if error persists.
504Triton ATM Error Codes

505

Error code 505
Description SPED device busy
Applies to: RL5000 (SDD), RL5000 (TDM) RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850
Recommended action Verify all SPED connections. Restart the operating system. Clear any errors conditions. Inspect the battery for a voltage reading of greater than 2.8 VDC. Replace SPED battery is below 2.8 VDC. Replace SPED module if error persists.
505Triton ATM Error Codes

506

Error code 506
Description SPED invalid request
Applies to: RL5000 (SDD), RL5000 (TDM) RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850
Recommended action Verify all SPED connections. Restart the operating system. Clear any errors conditions. Inspect the battery for a voltage reading of greater than 2.8 VDC. Replace SPED battery is below 2.8 VDC. Replace SPED module if error persists.
506Triton ATM Error Codes

507

Error code 507
Description SPED sequence error
Applies to: RL5000 (SDD), RL5000 (TDM) RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850
Recommended action Verify all SPED connections. Restart the operating system. Clear any errors conditions. Inspect the battery for a voltage reading of greater than 2.8 VDC. Replace SPED battery is below 2.8 VDC. Replace SPED module if error persists.
507Triton ATM Error Codes

508

Error code 508
Description SPED LRC error
Applies to: RL5000 (SDD), RL5000 (TDM) RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850
Recommended action Verify all SPED connections. Restart the operating system. Clear any errors conditions. Inspect the battery for a voltage reading of greater than 2.8 VDC. Replace SPED battery is below 2.8 VDC. Replace SPED module if error persists.
508Triton ATM Error Codes

509

Error code 509
Description SPED no data
Applies to: RL5000 (SDD), RL5000 (TDM) RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850
Recommended action Verify all SPED connections. Restart the operating system. Clear any errors conditions. Inspect the battery for a voltage reading of greater than 2.8 VDC. Replace SPED battery is below 2.8 VDC. Replace SPED module if error persists.
509Triton ATM Error Codes

510

Error code 510
Description SPED invalid message ID
Applies to: RL5000 (SDD), RL5000 (TDM) RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850
Recommended action Verify all SPED connections. Restart the operating system. Clear any errors conditions. Inspect the battery for a voltage reading of greater than 2.8 VDC. Replace SPED battery is below 2.8 VDC. Replace SPED module if error persists.
510Triton ATM Error Codes

511

Error code 511
Description SPED Data overflow
Applies to: RL5000 (SDD), RL5000 (TDM) RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850
Recommended action Verify all SPED connections. Restart the operating system. Clear any errors conditions. Inspect the battery for a voltage reading of greater than 2.8 VDC. Replace SPED battery is below 2.8 VDC. Replace SPED module if error persists.

511Triton ATM Error Codes

512

Error code 512
Description SPED device idle
Applies to: RL5000 (SDD), RL5000 (TDM) RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850
Recommended action Verify all SPED connections. Restart the operating system. Clear any errors conditions. Inspect the battery for a voltage reading of greater than 2.8 VDC. Replace SPED battery is below 2.8 VDC. Replace SPED module if error persists.
512Triton ATM Error Codes

513

Error code 513
Description SPED device offline
Applies to: RL5000 (SDD), RL5000 (TDM) RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850
Recommended action Verify all SPED connections. Restart the operating system. Clear any errors conditions. Inspect the battery for a voltage reading of greater than 2.8 VDC. Replace SPED battery is below 2.8 VDC. Replace SPED module if error persists.
513Triton ATM Error Codes

514

Error code 514
Description SPED device bit stuck
Applies to: RL5000 (SDD), RL5000 (TDM) RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850
Recommended action Verify all SPED connections. Restart the operating system. Clear any errors conditions. Inspect the battery for a voltage reading of greater than 2.8 VDC. Replace SPED battery is below 2.8 VDC. Replace SPED module if error persists.
514Triton ATM Error Codes

515

Error code 515
Description SPED device attention stuck
Applies to: RL5000 (SDD), RL5000 (TDM) RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850
Recommended action Verify all SPED connections. Restart the operating system. Clear any errors conditions. Inspect the battery for a voltage reading of greater than 2.8 VDC. Replace SPED battery is below 2.8 VDC. Replace SPED module if error persists.
515Triton ATM Error Codes

516

Error code 516
Description SPED device no attention
Applies to: RL5000 (SDD), RL5000 (TDM) RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850
Recommended action Verify all SPED connections. Restart the operating system. Clear any errors conditions. Inspect the battery for a voltage reading of greater than 2.8 VDC. Replace SPED battery is below 2.8 VDC. Replace SPED module if error persists.
516Triton ATM Error Codes

517

Error code 517
Description SPED device timeout
Applies to: RL5000 (SDD), RL5000 (TDM) RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850
Recommended action Verify all SPED connections. Restart the operating system. Clear any errors conditions. Inspect the battery for a voltage reading of greater than 2.8 VDC. Replace SPED battery is below 2.8 VDC. Replace SPED module if error persists.
517Triton ATM Error Codes

518

Error code 518
Description SPED command sequence error
Applies to: RL5000 (SDD), RL5000 (TDM) RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850
Recommended action Verify all SPED connections. Restart the operating system. Clear any errors conditions. Inspect the battery for a voltage reading of greater than 2.8 VDC. Replace SPED battery is below 2.8 VDC. Replace SPED module if error persists.
518Triton ATM Error Codes

519

Error code 519
Description SPED invalid command data
Applies to: RL5000 (SDD), RL5000 (TDM) RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850
Recommended action Verify all SPED connections. Restart the operating system. Clear any errors conditions. Inspect the battery for a voltage reading of greater than 2.8 VDC. Replace SPED battery is below 2.8 VDC. Replace SPED module if error persists.
519Triton ATM Error Codes

520

Error code 520
Description SPED device reset
Applies to: RL5000 (SDD), RL5000 (TDM) RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850
Recommended action Verify all SPED connections. Restart the operating system. Clear any errors conditions. Inspect the battery for a voltage reading of greater than 2.8 VDC. Replace SPED battery is below 2.8 VDC. Replace SPED module if error persists.
520Triton ATM Error Codes

521

Error code 521
Description SPED clear key
Applies to: RL5000 (SDD), RL5000 (TDM) RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850
Recommended action Verify all SPED connections. Restart the operating system. Clear any errors conditions. Inspect the battery for a voltage reading of greater than 2.8 VDC. Replace SPED battery is below 2.8 VDC. Replace SPED module if error persists.
521Triton ATM Error Codes

522

Error code 522
Description EJ error
Applies to: RL5000 (SDD), RL5000 (TDM) RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850
Recommended action Restart operating system. If the problem persists, it may be necessary to replace the ATM main board assembly on Xscale systems, or the PC assembly or hard drive on the xp or 9800 systems..
522Triton ATM Error Codes

523

Error code 523
Description EJ data size error
Applies to: RL5000 (SDD), RL5000 (TDM) RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850
Recommended action Restart operating system. If the problem persists, it may be necessary to replace the ATM main board assembly on Xscale systems, or the PC assembly or hard drive on the xp or 9800 systems..
523Triton ATM Error Codes

524

Error code 524
Description EJ bad command
Applies to: RL5000 (SDD), RL5000 (TDM) RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850
Recommended action Restart operating system. If the problem persists, it may be necessary to replace the ATM main board assembly on Xscale systems, or the PC assembly or hard drive on the xp or 9800 systems..
524Triton ATM Error Codes

525

Error code 525
Description EJ invalid ID
Applies to: RL5000 (SDD), RL5000 (TDM) RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850
Recommended action Restart operating system. If the problem persists, it may be necessary to replace the ATM main board assembly on Xscale systems, or the PC assembly or hard drive on the xp or 9800 systems..
525Triton ATM Error Codes

526

Error code 526
Description EJ device busy
Applies to: RL5000 (SDD), RL5000 (TDM) RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850
Recommended action Restart operating system. If the problem persists, it may be necessary to replace the ATM main board assembly on Xscale systems, or the PC assembly or hard drive on the xp or 9800 systems..
526Triton ATM Error Codes

527

Error code 527
Description EJ invalid request
Applies to: RL5000 (SDD), RL5000 (TDM) RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850
Recommended action Restart operating system. If the problem persists, it may be necessary to replace the ATM main board assembly on Xscale systems, or the PC assembly or hard drive on the xp or 9800 systems..
527Triton ATM Error Codes

528

Error code 528
Description EJ sequence error
Applies to: RL5000 (SDD), RL5000 (TDM) RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850
Recommended action Restart operating system. If the problem persists, it may be necessary to replace the ATM main board assembly on Xscale systems, or the PC assembly or hard drive on the xp or 9800 systems..
528Triton ATM Error Codes

529

Error code 529
Description EJ device offline
Applies to: RL5000 (SDD), RL5000 (TDM) RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850
Recommended action Restart operating system. If the problem persists, it may be necessary to replace the ATM main board assembly on Xscale systems, or the PC assembly or hard drive on the xp or 9800 systems..
529Triton ATM Error Codes

530

Error code 530
Description EJ EXT error
Applies to: RL5000 (SDD), RL5000 (TDM) RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850
Recommended action Restart operating system. If the problem persists, it may be necessary to replace the ATM main board assembly on Xscale systems, or the PC assembly or hard drive on the xp or 9800 systems..
530Triton ATM Error Codes

531

Error code 531
Description EJ SOH error
Applies to: RL5000 (SDD), RL5000 (TDM) RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850
Recommended action Restart operating system. If the problem persists, it may be necessary to replace the ATM main board assembly on Xscale systems, or the PC assembly or hard drive on the xp or 9800 systems..
531Triton ATM Error Codes

532

Error code 532
Description EJ STX error
Applies to: RL5000 (SDD), RL5000 (TDM) RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850
Recommended action Restart operating system. I the problem persists, it may be necessary to replace the ATM main board assembly on Xscale systems, or the PC assembly or hard drive on the xp or 9800 systems..
532Triton ATM Error Codes

533

Error code 533
Description EJ BCC error
Applies to: RL5000 (SDD), RL5000 (TDM) RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850
Recommended action Restart operating system. If the problem persists, it may be necessary to replace the ATM main board assembly on Xscale systems, or the PC assembly or hard drive on the xp or 9800 systems..
533Triton ATM Error Codes

534

Error code 534
Description EJ device reset
Applies to: RL5000 (SDD), RL5000 (TDM) RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850
Recommended action Restart operating system. If the problem persists, it may be necessary to replace the ATM main board assembly on Xscale systems, or the PC assembly or hard drive on the xp or 9800 systems..
534Triton ATM Error Codes

535

Error code 535
Description Card Reader - Data size error
Applies to: RL5000 (SDD), RL5000 (TDM) RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850
Recommended action Inspect card reader cabling. Inspect card reader for foreign objects. Clean the card reader with an approved cleaning device. Clear the terminal error code. Reboot the ATM. If error persists, replace the card reader.
535Triton ATM Error Codes

536

Error code 536
Description Card Reader - Device read error
Applies to: RL5000 (SDD), RL5000 (TDM) RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850
Recommended action Inspect card reader cabling. Inspect card reader for foreign objects. Clean the card reader with an approved cleaning device. Clear the terminal error code. Reboot the ATM. If error persists, replace the card reader.
536Triton ATM Error Codes

537

Error code 537
Description Card Reader - Invalid Record
Applies to: RL5000 (SDD), RL5000 (TDM) RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850
Recommended action Inspect card reader cabling. Inspect card reader for foreign objects. Clean the card reader with an approved cleaning device. Clear the terminal error code. Reboot the ATM. If error persists, replace the card reader.
537Triton ATM Error Codes

538

Error code 538
Description Card Reader - Reader type error
Applies to: RL5000 (SDD), RL5000 (TDM) RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850
Recommended action Inspect card reader cabling. Inspect card reader for foreign objects. Clean the card reader with an approved cleaning device. Clear the terminal error code. Reboot the ATM. If error persists, replace the card reader.
538Triton ATM Error Codes

539

Error code 539
Description Card Reader - Invalid track
Applies to: RL5000 (SDD), RL5000 (TDM) RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850
Recommended action Inspect card reader cabling. Inspect card reader for foreign objects. Clean the card reader with an approved cleaning device. Clear the terminal error code. Reboot the ATM. If error persists, replace the card reader.
539Triton ATM Error Codes

540

Error code 540
Description Card Reader - Invalid message
Applies to: RL5000 (SDD), RL5000 (TDM) RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850
Recommended action Inspect card reader cabling. Inspect card reader for foreign objects. Clean the card reader with an approved cleaning device. Clear the terminal error code. Reboot the ATM. If error persists, replace the card reader.
540Triton ATM Error Codes

541

Error code 541
Description Card Reader - Com error
Applies to: RL5000 (SDD), RL5000 (TDM) RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850
Recommended action Inspect card reader cabling. Inspect card reader for foreign objects. Clean the card reader with an approved cleaning device. Clear the terminal error code. Reboot the ATM. If error persists, replace the card reader.
541Triton ATM Error Codes

542

Error code 542
Description Card Reader - Device busy
Applies to: RL5000 (SDD), RL5000 (TDM) RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850
Recommended action Inspect card reader cabling. Inspect card reader for foreign objects. Clean the card reader with an approved cleaning device. Clear the terminal error code. Reboot the ATM. If error persists, replace the card reader.
542Triton ATM Error Codes

543

Error code 543
Description Card Reader - Sequence error
Applies to: RL5000 (SDD), RL5000 (TDM) RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850
Recommended action Inspect card reader cabling. Inspect card reader for foreign objects. Clean the card reader with an approved cleaning device. Clear the terminal error code. Reboot the ATM. If error persists, replace the card reader.
543Triton ATM Error Codes

544

Error code 544
Description Card Reader - Invalid request
Applies to: RL5000 (SDD), RL5000 (TDM) RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850
Recommended action Inspect card reader cabling. Inspect card reader for foreign objects. Clean the card reader with an approved cleaning device. Clear the terminal error code. Reboot the ATM. If error persists, replace the card reader.
544Triton ATM Error Codes

545

Error code 545
Description Card Reader - LRC error
Applies to: RL5000 (SDD), RL5000 (TDM) RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850
Recommended action Inspect card reader cabling. Inspect card reader for foreign objects. Clean the card reader with an approved cleaning device. Clear the terminal error code. Reboot the ATM. If error persists, replace the card reader.
545Triton ATM Error Codes

546

Error code 546
Description Card Reader - No data
Applies to: RL5000 (SDD), RL5000 (TDM) RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850
Recommended action Inspect card reader cabling. Inspect card reader for foreign objects. Clean the card reader with an approved cleaning device. Clear the terminal error code. Reboot the ATM. If error persists, replace the card reader.
546Triton ATM Error Codes

547

Error code 547
Description Card Reader - Start sentinel not found
Applies to: RL5000 (SDD), RL5000 (TDM) RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850
Recommended action Inspect card reader cabling. Inspect card reader for foreign objects. Clean the card reader with an approved cleaning device. Clear the terminal error code. Reboot the ATM. If error persists, replace the card reader.
547Triton ATM Error Codes

548

Error code 548
Description Card Reader - End sentinel not found
Applies to: RL5000 (SDD), RL5000 (TDM) RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850
Recommended action Inspect card reader cabling. Inspect card reader for foreign objects. Clean the card reader with an approved cleaning device. Clear the terminal error code. Reboot the ATM. If error persists, replace the card reader.
548Triton ATM Error Codes

549

Error code 549
Description Card Reader - Parity error
Applies to: RL5000 (SDD), RL5000 (TDM) RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850
Recommended action Inspect card reader cabling. Inspect card reader for foreign objects. Clean the card reader with an approved cleaning device. Clear the terminal error code. Reboot the ATM. If error persists, replace the card reader.
549Triton ATM Error Codes

550

Error code 550
Description Card Reader - Card not removed
Applies to: RL5000 (SDD), RL5000 (TDM) RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850
Recommended action Inspect card reader cabling. Inspect card reader for foreign objects. Clean the card reader with an approved cleaning device. Clear the terminal error code. Reboot the ATM. If error persists, replace the card reader.
550Triton ATM Error Codes

551

Error code 551
Description Card Reader - Card removed to slow
Applies to: RL5000 (SDD), RL5000 (TDM) RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850
Recommended action Inspect card reader cabling. Inspect card reader for foreign objects. Clean the card reader with an approved cleaning device. Clear the terminal error code. Reboot the ATM. If error persists, replace the card reader.
551Triton ATM Error Codes

552

Error code 552
Description Card Reader - Device received invalid request
Applies to: RL5000 (SDD), RL5000 (TDM) RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850
Recommended action Inspect card reader cabling. Inspect card reader for foreign objects. Clean the card reader with an approved cleaning device. Clear the terminal error code. Reboot the ATM. If error persists, replace the card reader.
552Triton ATM Error Codes

553

Error code 553
Description Card Reader - device offline
Applies to: RL5000 (SDD), RL5000 (TDM) RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850
Recommended action Inspect card reader cabling. Inspect card reader for foreign objects. Clean the card reader with an approved cleaning device. Clear the terminal error code. Reboot the ATM. If error persists, replace the card reader.
553Triton ATM Error Codes

554

Error code 554
Description Card Reader - device reset
Applies to: RL5000 (SDD), RL5000 (TDM) RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850
Recommended action Inspect card reader cabling. Inspect card reader for foreign objects. Clean the card reader with an approved cleaning device. Clear the terminal error code. Reboot the ATM. If error persists, replace the card reader.
554Triton ATM Error Codes

555

Error code 555
Description Card Reader - System timeout
Applies to: RL5000 (SDD), RL5000 (TDM) RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850
Recommended action Inspect card reader cabling. Inspect card reader for foreign objects. Clean the card reader with an approved cleaning device. Clear the terminal error code. Reboot the ATM. If error persists, replace the card reader.
555Triton ATM Error Codes

556

Error code 556
Description System timeout
Applies to: RL5000 (SDD), RL5000 (TDM) RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850
Recommended action An operating system timeout has occurred. Check operation of the power supply. Restart ATM. Clear the error. If error persists, it may be necessary to reload the operating system software or replace the ATM main board assembly.
556Triton ATM Error Codes

557

Error code 557
Description System device reset
Applies to: RL5000 (SDD), RL5000 (TDM) RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850
Recommended action An operating system timeout has occurred. Check operation of the power supply. Restart ATM. Clear the error. If error persists, it may be necessary to reload the operating system software or replace the ATM main board assembly.
557Triton ATM Error Codes

558

Error code 558
Description System sync error
Applies to: RL5000 (SDD), RL5000 (TDM) RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850
Recommended action An operating system timeout has occurred. Check operation of the power supply. Restart ATM. Clear the error. If error persists, it may be necessary to reload the operating system software or replace the ATM main board assembly.
558Triton ATM Error Codes

559

Error code 559
Description System error
Applies to: RL5000 (SDD), RL5000 (TDM) RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850
Recommended action An operating system timeout has occurred. Check operation of the power supply. Restart ATM. Clear the error. If error persists, it may be necessary to reload the operating system software or replace the ATM main board assembly.
559Triton ATM Error Codes

560

Error code 560
Description Unknown device error
Applies to: RL5000 (SDD), RL5000 (TDM) RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850
Recommended action An operating system timeout has occurred. Check operation of the power supply. Restart ATM. Clear the error. If error persists, it may be necessary to reload the operating system software or replace the ATM main board assembly.
560Triton ATM Error Codes

561

Error code 561
Description Software error
Applies to:
Recommended action
561Triton ATM Error Codes

562

Error code 562
Description SPED error
Applies to: RL5000 (SDD), RL5000 (TDM) RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850
Recommended action Inspect cable from Main Board assembly to the SPED module for damage. Make sure that cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module.
562Triton ATM Error Codes

563

Error code 563
Description Low Memory
Applies to: RL5000 (SDD), RL5000 (TDM) RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850
Recommended action
563Triton ATM Error Codes

564

Error code 564
Description Unable to access external memory device
Applies to: RL5000 (SDD), RL5000 (TDM) RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850
Recommended action
564Triton ATM Error Codes

565

Error code 565
Description Cabinet door open
Applies to: RL5000 (SDD), RL5000 (TDM) RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850
Recommended action Close the control panel door. Reset error code. If error persists, verify the operation of cabinet door switch. Replace as needed.
565Triton ATM Error Codes

566

Error code 566
Description Vault door open
Applies to: RL5000 (SDD), RL5000 (TDM) RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850
Recommended action Close vault door. Reset error code. If error persists, check the operation of the vault door switch. Replace as needed
566Triton ATM Error Codes

567

Error code 567
Description Security module not found
Applies to: RL5000 (SDD), RL5000 (NMD), FT5000, 9800, 9840, 9850
Recommended action See Error Code 568
567Triton ATM Error Codes

568

Error code 568
Description Security module com failed
Applies to: RL5000 (SDD), RL5000 (NMD), FT5000, 9800, 9840, 9850
Recommended action This error indicates that the communications from the security module to the main board is not operational.
1. Inspect cable from security module to the docking board for damage. Make sure that the cable is connected at both ends.
2. Restart ATM. Clear the error. If error persists, suspect the security module, cable from the security module to the docking board, the docking board and the main board.
568Triton ATM Error Codes

569

Error code 569
Description Security module attached dev com failed
Applies to: RL5000 (SDD), RL5000 (NMD), FT5000, 9800, 9840, 9850
Recommended action This error indicates that the communications from the security module to the dispenser is not operational.
1. Inspect cable from security module to the dispenser for damage. Make sure that the cable is connected at both ends. 2. Inspect the dispenser (Follow steps for Error Code 130).
3. Restart ATM. Clear the error. If error persists, suspect the security module, cable from the security module to the dispenser, the dispenser, power to the dispenser.
569Triton ATM Error Codes

570

Error code 570
Description Security module dev port setup
Applies to: RL5000 (SDD), RL5000 (NMD), FT5000, 9800, 9840, 9850
Recommended action Inspect cable from main board assembly to the security module for damage. Make sure that the cable is connected at both ends. Restart ATM. Clear the error. If error persists, replace the security module.
570Triton ATM Error Codes

571

Error code 571
Description Invalid default transaction
Applies to: RL5000 (SDD), RL5000 (TDM) RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850
Recommended action TBD
571Triton ATM Error Codes

572

Error code 572
Description SPED key from pad cmd aborted by user
Applies to: RL5000 (SDD), RL5000 (TDM) RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850
Recommended action Inspect cable from docking board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Restart ATM. Clear the error. If error persists, it may be necessary to replace the main board, the docking board, the SPED module or related cabling.
572Triton ATM Error Codes

573

Error code 573
Description SPED keys from pad cmd verify failed
Applies to: RL5000 (SDD), RL5000 (TDM) RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850
Recommended action Inspect cable from docking board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Restart ATM. Clear the error. If error persists, it may be necessary to replace the main board, the docking board, the SPED module or related cabling.
573Triton ATM Error Codes

574

Error code 574
Description SNA comms error
Applies to: RL5000 (SDD), RL5000 (TDM) RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850
Recommended action To be determined
574Triton ATM Error Codes

575

Error code 575
Description Timeout waiting to send command to dispenser
Applies to: RL5000 (SDD), RL5000 (TDM) RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850
Recommended action Inspect the serial communication cables from the main board assembly to the dispenser for damage. Make sure that each end of the cable is connected securely. Replace the cable if it appear damaged. Check the power supply for the proper DC operating voltages and that they are applied to the dispenser mechanism. Possible defective components include main board assembly, the docking board, the serial communications cables, the DC power cables, the power supply, and the dispenser mechanism.
575Triton ATM Error Codes

576

Error code 576
Description Timeout waiting to receive response from dispenser
Applies to: RL5000 (SDD), RL5000 (TDM) RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850
Recommended action Inspect the serial communication cables from the main board assembly to the dispenser for damage. Make sure that each end of the cable is connected securely. Replace the cable if it appear damaged. Check the power supply for the proper DC operating voltages and that they are applied to the dispenser mechanism. Possible defective components include main board assembly, the docking board, the serial communications cables, the DC power cables, the power supply, and the dispenser mechanism.
576Triton ATM Error Codes

577

Error code 577
Description Card reader disabled
Applies to: RL5000 (SDD), RL5000 (TDM) RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850
Recommended action Inspect card reader cable. Inspect the card reader for foreign objects. Replace the cable or clean the card reader as needed. Clear the error. Restart the ATM. If the error persists, replace the card reader.
577Triton ATM Error Codes

578

Error code 578
Description Card reader present timeout
Applies to: RL5000 (SDD), RL5000 (TDM) RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850
Recommended action Inspect card reader cable. Inspect the card reader for foreign objects. Replace the cable or clean the card reader as needed. Clear the error. Restart the ATM. If the error persists, replace the card reader.
578Triton ATM Error Codes

579

Error code 579
Description SPED - Enable keypad command failed
Applies to: RL5000 (SDD), RL5000 (TDM) RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850
Recommended action Inspect cable from docking assembly to the SPED Module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module.
579Triton ATM Error Codes

580

Error code 580
Description SPED - Disable keypad command failed
Applies to: RL5000 (SDD), RL5000 (TDM) RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850
Recommended action Inspect cable from docking assembly to the SPED Module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module.
580Triton ATM Error Codes

581

Error code 581
Description SPED - Enable key from pad module failed
Applies to: RL5000 (SDD), RL5000 (TDM) RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850
Recommended action Inspect cable from docking assembly to the SPED Module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module.
581Triton ATM Error Codes

582

Error code 582
Description SPED - Disable key from pad module
Applies to: RL5000 (SDD), RL5000 (TDM) RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850
Recommended action Inspect cable from docking assembly to the SPED Module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module.
582Triton ATM Error Codes

583

Error code 583
Description SPED - Enable PIN entry mode failed
Applies to: RL5000 (SDD), RL5000 (TDM) RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850
Recommended action Inspect cable from docking assembly to the SPED Module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module.
583Triton ATM Error Codes

584

Error code 584
Description SPED - Disable PIN entry mode failed
Applies to: RL5000 (SDD), RL5000 (TDM) RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850
Recommended action Inspect cable from docking assembly to the SPED Module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module.
584Triton ATM Error Codes

585

Error code 585
Description SPED - Enable JETCO PIN entry mode failed
Applies to: RL5000 (SDD), RL5000 (TDM) RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850
Recommended action Inspect cable from docking assembly to the SPED Module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module.
585Triton ATM Error Codes

586

Error code 586
Description SPED - Enable JETCO PIN entry mode failed
Applies to: RL5000 (SDD), RL5000 (TDM) RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850
Recommended action Inspect cable from docking assembly to the SPED Module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module.
586Triton ATM Error Codes

587

Error code 587
Description NMD 50 required Cassette in TOP hopper
Applies to:
Recommended action
587Triton ATM Error Codes

588

Error code 588
Description ERR PRESENTER OFFLINE
Applies to: RL5000 (SDD), RL5000 (TDM) RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850
Recommended action Verify that a cable from the docking board to the presenter controller board is securely connected at both ends. If the cable appears undamaged, and it is securely connected at the docking board and the presenter controller board, replace the presenter assembly. If replacing the presenter does not clear the error, other possible causes of this problem may be the main board assembly or the docking board.
588Triton ATM Error Codes

589

Error code 589
Description ERR PRESENTER MOTOR STALLED
Applies to: RL5000 (SDD), RL5000 (TDM) RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850
Recommended action Inspect the gears assembly on the presenter for possible damage. Replace the presenter if gear damage is apparent. Open printer and inspect the presenter paper path for jammed paper. Remove any jammed paper or other debris.
589Triton ATM Error Codes

590

Error code 590
Description ERR PRESENTER EXIT JAM
Applies to: RL5000 (SDD), RL5000 (TDM) RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850
Recommended action Open printer and inspect the presenter paper path for jammed paper. Remove any jammed paper or other debris. Restart the cash dispenser. If the error persist, replace the presenter module.
590Triton ATM Error Codes

591

Error code 591
Description ERR PRESENTER PAPER NOT DETECTED
Applies to: RL5000 (SDD), RL5000 (TDM) RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850
Recommended action Open the printer and verify that the paper is not jamming in the printer between the printer output and the input to the cutter. Clear all debris from the printer path. Restart the ATM. If the paper continues to jam, it may be necessary to replace the cutter or printer. If replacing the printer of cutter does not clear the error replace the presenter module.
591Triton ATM Error Codes

592

Error code 592
Description ERR SPED DEVICE REPORTED FAILED
Applies to: RL5000 (SDD), RL5000 (TDM) RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850
Recommended action Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module.
592Triton ATM Error Codes

593

Error code 593
Description ERR SPED IN USE
Applies to: RL5000 (SDD), RL5000 (TDM) RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850
Recommended action Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module.
593Triton ATM Error Codes

594

Error code 594
Description ERR SPED DEVICE REPORTED COMM ERROR
Applies to: RL5000 (SDD), RL5000 (TDM) RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850
Recommended action Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module.
594Triton ATM Error Codes

595

Error code 595
Description ERR SPED RETURNE INVALID AMOUNT OF DATA
Applies to: RL5000 (SDD), RL5000 (TDM) RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850
Recommended action Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module.
595Triton ATM Error Codes

596

Error code 596
Description ERR SPED INVALID SPED TYPE
Applies to: RL5000 (SDD), RL5000 (TDM) RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850
Recommended action Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module.
596Triton ATM Error Codes

597

Error code 597
Description ERR SPED INVALID SPED COMMS PROTOCOL
Applies to: RL5000 (SDD), RL5000 (TDM) RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850
Recommended action Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module.
597Triton ATM Error Codes

598

Error code 598
Description ERR_SPED_INVALID_DEVICE_CLASS
Applies to: RL5000 (SDD), RL5000 (TDM) RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850
Recommended action Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module.
598Triton ATM Error Codes

599

Error code 599
Description ERR SPED REPORTED UNRECOGNIZED COMMAND
Applies to: RL5000 (SDD), RL5000 (TDM) RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850
Recommended action Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module.
599Triton ATM Error Codes

600

Error code 600
Description ERR SPED REPORTED BLOCK DOES NOT EXIST
Applies to: RL5000 (SDD), RL5000 (TDM) RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850
Recommended action Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module.
600Triton ATM Error Codes

601

Error code 601
Description ERR SPED REPORTED INVALID ENCRYPT MODE
Applies to: RL5000 (SDD), RL5000 (TDM) RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850
Recommended action Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module.
601Triton ATM Error Codes

602

Error code 602
Description ERR SPED REPORTED UNSUPPORTED CLEAR OPTION
Applies to: RL5000 (SDD), RL5000 (TDM) RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850
Recommended action Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module.
602Triton ATM Error Codes

603

Error code 603
Description ERR SPED REPORTED TAMPER PRESENT
Applies to: RL5000 (SDD), RL5000 (TDM) RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850
Recommended action Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module.
603Triton ATM Error Codes

604

Error code 604
Description ERR SPED REPORTED INVALID KEY INDEX
Applies to: RL5000 (SDD), RL5000 (TDM) RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850
Recommended action Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module.
604Triton ATM Error Codes

605

Error code 605
Description ERR SPED REPORTED PARENT KEY NOT LOADED
Applies to: RL5000 (SDD), RL5000 (TDM) RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850
Recommended action Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module.
605Triton ATM Error Codes

606

Error code 606
Description ERR SPED REPORTED WRONG DATA LENGTH
Applies to: RL5000 (SDD), RL5000 (TDM) RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850
Recommended action Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module.
606Triton ATM Error Codes

607

Error code 607
Description ERR SPED REPORTED PIN RETRY TOO SOON
Applies to: RL5000 (SDD), RL5000 (TDM) RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850
Recommended action Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module.
607Triton ATM Error Codes

608

Error code 608
Description ERR SPED SELFTEST CRC FAILED
Applies to: RL5000 (SDD), RL5000 (TDM) RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850
Recommended action Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module.
608Triton ATM Error Codes

609

Error code 609
Description ERR SPED SELFTEST CRYPTOGRAPHIC ERROR
Applies to: RL5000 (SDD), RL5000 (TDM) RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850
Recommended action Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module.
609Triton ATM Error Codes

610

Error code 610
Description ERR SPED SELFTEST BATTERY LOW STATUS
Applies to: RL5000 (SDD), RL5000 (TDM) RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850
Recommended action Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module.
610Triton ATM Error Codes

611

Error code 611
Description ERR SPED SELFTEST SERIAL NUMBER ERROR
Applies to: RL5000 (SDD), RL5000 (TDM) RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850
Recommended action Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module.
611Triton ATM Error Codes

612

Error code 612
Description ERR SPED TAMPER STATUS COLD
Applies to: RL5000 (SDD), RL5000 (TDM) RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850
Recommended action Verify all SPED connections. Restart the operating system. Clear any errors conditions. Inspect the battery for a voltage reading of greater than 2.8 VDC. Replace SPED battery is below 2.8 VDC. Replace SPED module if error persists.
612Triton ATM Error Codes

613

Error code 613
Description ERR SPED TAMPER STATUS FRONT
Applies to: RL5000 (SDD), RL5000 (TDM) RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850
Recommended action Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module.
613Triton ATM Error Codes

614

Error code 614
Description ERR_SPED_TAMPER_STATUS_BACK
Applies to: RL5000 (SDD), RL5000 (TDM) RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850
Recommended action Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module.
614Triton ATM Error Codes

615

Error code 615
Description ERR SPED TAMPER STATUS GRID
Applies to: RL5000 (SDD), RL5000 (TDM) RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850
Recommended action Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module.
615Triton ATM Error Codes

616

Error code 616
Description ERR SPED TAMPER STATUS VOLTAGE
Applies to: RL5000 (SDD), RL5000 (TDM) RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850
Recommended action Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module.
616Triton ATM Error Codes

617

Error code 617
Description ERR SPED SERIAL NUMBER CHANGE
Applies to: RL5000 (SDD), RL5000 (TDM) RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850
Recommended action Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module.
617Triton ATM Error Codes

618

Error code 618
Description SPED serial number change
Applies to: RL5000 (SDD), RL5000 (TDM) RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850
Recommended action Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module.
618Triton ATM Error Codes

619

Error code 619
Description NMD 100 shutter failed after reset
Applies to: RL5000 (SDD), RL5000 (TDM) RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850
Recommended action Inspect cable from Dispenser CMC assembly to the Shutter Assembly for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If the Error persists consider replacing the cable between the Dispenser CMC Board and The Shutter Assembly, the Shutter Assembly PCB, the Shutter Assembly or the Dispenser CMC Assembly.

619Triton ATM Error Codes

620

Error code 620
Description NMD 100 shutter OK after reset
Applies to: RL5000 (SDD), RL5000 (TDM) RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850
Recommended action To be determined
620Triton ATM Error Codes